BT Broadband

[sieski]

Friend took broadband total option 3 out.

Now ever since it went live 15 days ago, it spends more time unconnected than connected through no fault of hers. She has been on tech line nmerous occasions. over a hour twice and no less than 14 times. She phoned up on her 14th day to state she wanted to cancel as she is paying for a service that isnt being provided. They said yes thats fine blah blah blah etc etc someone wil call u back after 12 onwards, we cant me more specific though (funny that isnt it?)

No phone call anyway. She phoned up next day and stated the same..... they said she cant cancel without paying whole 12 month contract now! she said not what she was told, they wouldn't put her through to a supervisor... reason just NO.

Now doesn't the 14 day long distance selling come into this?
Also any advice on a letter to bt stating legal requirements? because surely this is blatant lack of service that was paid for?

Any help appreciated.

[ian cognito]

You do have a 14 day cooling off period but from the time you signed, not the time the equipment was installed.

You still have the right to expect the service they have said they will provide tho?