NCO europe and Orange

[Bobby Jay]

Hi All,

CAN SOMEONE OUT THERE HELP!!!!

LITTLE DID I KNOW I WAS WALKING INTO A TRAP WHEN I ORDERED GOT A PHONE FROM ORANGE. IT WAS A W81i FOR £40 A MONTH AND THE AGENT EVEN PROMISED CASH BACKS ON IT.

THE FIRST BILL CAM AND IT WAS A SHOCKER £180. I CONTESTED AND THEY SAID IT WAS DATA CHARGES WHICH ACCOUNTED FOR £90 OF THE BILL. THE DATA CHARGES REPRESENTED INTERNET USE ON THE PHONE... FOR THIS DIRECT DEBIT WITHDRAWAL THAT DIDN'T GO, LLOYDS CHAREGD ME £35.

C'MON, I DID USE THE INTERNET UNTIL I GOT A TEXT MESSAGE FROM ORANGE THAT INTERNET WAS FREE ON THE PHONE AND I ACTUALLY CALLED THEM TO CONFIRM A LADY CONFIRMED IT WAS BEFORE I SURFED WITH THE PHONE.

WHEN I CALLED THEM I WAS THREATENED AND HARRASSED AND TOLD TO PAY IMMEDIATELY AND ALL THAT BUT I CONTESTED THE BILL BECAUSE ORANGE SAID INTERNET WAS FREE TO USE. AFTER A ABOUT THREE MONTHS, I.E. AUGUST I DID ORANGE A LETTER OF PROTEST AND REQUESTED THAT THE ENTIRE DATA CHARGES BE DROPPED. AFTER A LONG WHILE A LADY WORKING WITH ORANGE APOLOGISED AND SAID THE CHARGES HAVE ACTUALLY BEEN WRONGLY CALCULATED AND REDUCED IT BY HALF BUT I STILL INSISTED THAT SHE DROP THE CHARGES ENTIRELY. BY THEN THE BILL HAD GOTTEN TO £270 SO I SENT THEM A CHECK FOR £120. MEANWHILE MY PHONE WAS NOT RECONNECTED AND LATER RECONNECTED FOR ABOUT 1 WEEK & HALF.

TO DATE I DO NOT HAVE SERVICE FORTHE PHONE AND ALTOGETHER I USED THE SERVICE FOR ONLY 1 MNHT AND A HALF BUT I CONTINUE TO RECEIVE BILLS.

THE LAST BILL CAME IN AND I WANTED TO PAY IT BECAUSE I COULD SEE IT WAS ACTUALLY COMING DOWN AND THEN I RECEIVED A LETTER FRO NCO EUROPE THAT I SHOULD PAY UP ABOUT £232.27 IMMEADITELY IN ORDER TO FORESTALL FURTHER ACTION BEING TAKEN AGAINST ME. ALSO THEY CONTINUE TO INTIMIDATE AND HARASS ME WITH PHONE MESSAGES. I CALLED THEM AND REQUESTED FOR A LETTER FROM ORANGE AUTHORISING THEM TO COLLECT THE MONEY AND THEY APOLOGISED AND PROMISED NOT TO WITHHOLD ALL CONTACT FOR 7 DAYS

I HAVE CONTACTED ORANGE AND THEY SAID NCO IS ACTING FOR THEM BUT I ASKED THEM TO PUT IN WRITING AND I WAS SHOUTED DOWN. I TRIED TO GET IN TOUCH WITH NCO, MY PHONE NO HAS BEEN CENSORED OR SOMTHING AS I CANNOT ACCROSS TO THEM.

WHAT DO I DO? NCO AND ORANGE PPPARENTLY ARE ABOVE THE LW AND THEY CAN DO ANYTHIING AND GET AWAY WITH IT. THE ORDINARY CONSUMER IS LEFT DEFENCELESS WITH THE LIKES OF ORANGE AND NCO WHO PUSH YOU INTO DEBT AND THEN HARASS AND INTIMIDATE YOU WITH COUNTY COURT JUDGEMENTS.

PLS CAN SOME ONE HELP!!!!!!!!!!!!!!

[mutzi]

Trading standards. Put your postcode into their site and you'll get your local offices contact details. Trading Standards Central - Trading Standards and Consumer Protection information for the UK

I know it's unlikely but if you have the text message on your phone still it would be useful.

Also they may have placed a default on your credit file. Worth checking and if its there insist on its removal. Remember to reclaim your bank charges too

Browsing through the orange site the only relevent £40 contract I could find said this:

• unlimited Orange evening and weekend minutes
• unlimited free calls to your Magic Number
• 660 minutes - 60 more than our same high street plan
• unlimited evening and weekend mobile Internet browsing for two months
• 3G exclusive: your choice of TV content pack for two months - there are 3 to choose from and we think you'll love our Music TV pack
• 3G exclusive: a 30 minutes Video Calling bundle for two months

Is it the same one? Orange - the Orange shop

[iwannabedebtfree]

I have a debt with Orange that is being chsed up by NCO, dont worry about contacting NCO, they will start contacting you very soon!!!!!

I agree with the above thread, take action against Orange, for incorrect information that has cost you dearly. In the first instance, if you do make contact with NCO, advise the account is in dispute and you will not be paying whilst it is in dispute.

I have just written to NCO informing them that they have contacted me twice in the past month, harassing me, threatening me and talking crap about taking legal action and coming to my home. NCO employ half-wits they dont care their only intent is to cause you undue stress and alarm and pay the money.

I would refuse to communicate with NCO, advise Orange that the debt is with them, and you will only deal with them unless they ahve sold the debt on, and then you want proof of this.

I would have a sympathetic word in you banks ear, obviously in writing, outlining the situation, and asking as a "goodwill gesture" if they will refund your charges!

Down with the NCO Halfwits!!

[Bobby Jay]

Many thx buddy,

The contract was administered through an MobileShop.

It is a 300 mins 100 txt Canary package, I think.

May be they don't do it again. Meanwhile don't go to Orange. T-Moble seems better.

Once again, thx for the advice.

[Bobby Jay]

How do I collect the bank charge back. Until recently when I changed my Bank account type with Lloyds TSB, I used to have a Select account. For this account, i was promised od facilities and other things and I pay them £7 monthly. They wouldn' t give OD and they charge me £35 anytime my account is overdrawn somtimes even by £7. Can you imagine. I complained and they were magnanmous to advice me and waived the charges.

But like I told them, It may be permissible for them to deduct the monies if only then would honour the payments but hell no for Lloyds

Cheers

[iwannabedebtfree]

send a subject access request in writing to your bank, this is a request under part vii data protection act for a copy of all data held on you by that company. by law they have to process and hold data on you in compliance with the Data Protection Act. When i sent my Subject Access Request off i was cheaky and specifically requested information relating to charges, transactions and interest, but there are some great Subject Access Request templates on this site.

Again, your bank will have 40 days in which to comply with such a request. Once you receive the information i would go through and look at all the charges and interest that may have accrued on these charges. I would also check out the forums and threads on the website that will give indepth information on bank charges and taking action etc. I would look through them and understand before writing to your bank, so you can work out exactly what you are entitled to recover from your bank.

[mutzi]

Step by step guide for bank charges: http://www.consumeractiongroup.co.uk...tructions.html