Orange & CISAS - next steps?

[jelcock]

Hi all

First of all apologies if this is in the wrong place, but I can't find a similar thread anywhere.

Anyway, I had a pay monthly contract with Orange, which was always paid on time by DD. I had my phone stolen whilst on holiday, and on my return cancelled the phone and contract, and took out a new contract.

The crux of the story is that Orange did not cancel my contract when I asked, and kept billing me for both contracts. I complained about this, got nowhere, went to CISAS, who are Orange's "arbitrators". Got a raw deal from them too - basically Orange just denied that I'd cancelled the contract, denied receiving any letters or faxes of complaint from me (I know for certain they received the fax as I kept the Transmission Report, although subsequently lost it.....eejit) and CISAS ruled in their favour. Seems a bit pointless to have an adjudicator if all they're going to do is believe the defendant without recourse to proof, but that's a matter for another day.......

What I want to know, if anybody knows, is if there's a next stage I can take this to? I now have a default on my credit file (admittedly for only £79, but in my opinion I don't owe them the money, and besides the collections agent involved is ignoring my requests to send a bill to my correct address so I can pay it - 4 letters without reply) which is ruining an otherwise OK file (recently anyway).

Any clues? For example would OFCOM help, or are they just as useless?

Cheers for any help!

JE

[buzby]

As a chocolate teapot. I think the problem stems from cancelling the contract and starting another. Whose idea was that? You could have been up and running with the same number on a replacement phone with your contract replacing the original - I've never dealt with CISAS, but there is certainly room to negotiate if one phone replaced the other, as you stated.

[Jimbo44]

Hi jelcock

I sympathise! As a long-shot it might be worth a tenner to fire off a S.A.R - (Subject Access Request) to Orange to see what they have on you. A lot of big companies with a multitude of departments often don't communicate that well between those departments. A trawl through what information they hold might throw up something interesting, especially concerning your previous correspondence/contract.

A long-shot, I know but other than firing off a Registered Letter to the chief exec..............


Jimbo44