O2 Mobile upgrade

[Thailand]

Hi guys,

I am shortly due to upgrade with 02 for the 3rd year. If I remember correctly last year I didn't get the model I wanted - and that they were only concerned with keeping on thier books as cheaply as possible. I am a good customer and have never missed a payment *just surprised myself*.

The reason for asking is because when I left 3 two years ago they just wouldn't let me cancel, and the deal just kept getting better and better (there was no way I was going to stay with them though). So if I refuse their first offer - are 02 likely to come back with a better one - or are they set in stone?

I currently have a W800i and would like to upgrade to a Nokia N91. I pay £25 a month, on 12 month contract and get 200mins and 100texts. I am happy to keep on paying £25 (no reduction for lenght of custom) and am happy with the minutes and texts.

The brochure they sent me with choice of phones avialiable to me were not good enough LOL ,

Any advice?

[Super_Bob]

I'm with o2 online, have been for years, each year i call up their upgrade line and get offered a phone thats a down grade from my current model, it seems their upgrade line has absolutly no flexability.....HOWEVER! call up their cancelation line and be nice but a little upset about the situation and they will be falling over themselves to help out! I was on 25 a month (didnt really go much outside my contracted 500 off peak x-talk mins and 500 texts), a year and a half ago i had an SE s700i, this years offerings had me paying 15 for same contract (stayed at 12months rather than going up to an 18 month contract too!) and got a SE k800i when it first came out for free (side note this phone rules!).

[Thailand]

Interesting, can you enlighten me further re the 02 cancellation process? I know exactly what you mean because It took about 5 stages with 3, but wouldn't want to be successful in my cancellation (poor credit - thus I look after what credit I have!)

i.e do they cancel straight away or pass you through to other departments first?

Thanks

[Super_Bob]

Well i always start with the line that 'i'm thinking about canceling my account', when they ask why i mention about paying too much/better deals else where/yada yada yada, going by what i've done in the past its not an imediate cancellation, theres usually a lengthy descusion (or in the case when i was actually trying to close my account with o2 back when i was in uni i had to argume and keep asking for 6 months for it to be closed!).

If you really want to haggle though have in mind exactly whcih phone you want (make sure they are offering it), before hand a a good 30 mins/hour research in google for what prices etc everyone else is offering (note down the good ones to use as ammunition), then when you go into the call you can hit them up with trying to get them to price match and as a final blow point out the loyalty to staying with them etc.

[Thailand]

Thats Super - Bob!! I mindful of my approach now. They've been calling everyday, but I didn't answer because I thought it was a debt collection agency!! Think its best If thier salesteam call me rather than the other way around. Make it seem they need me more than I need them

[Super_Bob]

lol good stuff good luck with that i hope you get the phone you want (even if its a nokia! :P)

[Thailand]

Funny you should say that, I've just checked out the K800i and one likes , after all my saying 'i'll never leave nokia again' it appears to be fantastic with all the reviews to boot - i'll keep checking. If I can get a silver one I'm sold. Just checked the tariffs and I am being ripped off. I'm glad you said to check what they stock as 02 don't appear to do the n91 anyway...

[Super_Bob]

if you are a life long nokia person then you will feel very uncomfortable with SE's way of doing things (menus etc) for some time (the transition time can be a good month or 2), from what i can tell though se and nokia have the most intuitive menu's out of all the manufacturers. The camera on this phone is what makes it though, the auto focus and 3mp mean you get excelent pictures (check out mobile-review for examples) also being one of the few if not the only phone with a flash this thing rules if you go to a lot of evening venues etc (i go clubbing/pubbing quite a bit so the flash is invaluable), infact if i'm being honest the flash is a little too good sometimes so you still have to be a tiny bit picky in night clubs to get the lighting right as the pictures can be a little bleached on occation (its easy once you know how, also just use twighlight portrate mode religiously for night close up pictures).

The only niggling things are that it doesnt come with a memory stick (m2 memory which only goes up to 1gb for about 40quid) and the lense cover sticks out so much it always gets opened up in my jeans pocket but other than that its the best mobile phone i've owned ever.

[lesser1010]

retentions is the section that will give you a very good deal.

[Super_Bob]

yup thats the lot, couldnt remember the word! cheers.

[Thailand]

Had SE for the last 2 years (did prefer nokia menus etc) so thats ok. My main focus is the MP3 player (had nothing but trouble with the W800i - from getting the music on the phone, and fighting to keep the earphones in my ears! Memory not a prob either - that would do me. Did you get a silver one - the 02 picture is black, its looks a bit dowdy!

[Thailand]

Originally Posted by lesser1010

retentions is the section that will give you a very good deal.

How do I get in touch with that friendly sounding lot (If I need to)?

[Thailand]

mmmm the silver is released end of month.

[Super_Bob]

just check the general help line from the o2 web page (usually a premium rate number which kinda sucks) then ask to be put through, i always go through upgrades department first though, just for traditions sake

the mp3 player on it is very basic (its not like the w series phones so not a massive ammount of controls etc), but it seems to do the job. Headphones wise they are the cheep and chearful ones with it which are fine for me going to/from work listening to radio but if you are big into music i'd suggest get the upgrade cord thing which has the mic but you can then plug in your own set of headphones with a 3.5mm headphone socket.

As for phone colour i thought there was only black as i've not seen any other colours but i could be wrong, the black looks quite nice i think especially with the silver edge its got, it would have been nicer if those bits where metal but i spose they wanted to keep the weight down etc.

[Thailand]

Thanks for all your help Bob - i'll let you know how it goes!

[Super_Bob]

cool beans, glad to help if you ever need help with TV cards i'm also good for info on them too

[noobrider]

wish I had seen this thread earlier...I work for O2 so could have given you the procedure to get the best deal.

It might sound like corporate speak but O2 really do want to retain customer loyalty and because of this you are more than likely to get the deal you want...within reason.

If anyone want the absolute dogs Bo**ox phone for business then wait afew weeks for the Nokia E50. This phone is the daddy...fantastic features...some not seen before and slimline light weight good looking