Bulldog Broadband

[Tack]

Hi,
I won't go into all the details on this but to say that I have been in dispute with Bulldog Broadband since November last year.
As a result of my dispute I was refunded £230.00 in March of this year and told (but not in writing) that my relationship with them was finally at an end.
I wish that was the case! Ever since I have been receiving bills from them via e-mail. I telephone each time to tell them that I don't owe anything but no action is taken.
Finally, totally frustrated and incensed that I received a letter from a collection agency I wrote to the Chief Executive on September 27th. with my complaint in detail. As of yet I have received no written reply, only another e-mail telling me that I will be contactd by a member of the Customer Care Team "shortly". The e-mail was dated October 5th.
What can I do to light a fire up their collective ar$$es?
Regards
Tack

[buzby]

Ah Bulldog - their Cable & Wireless parentage should have warned you. They may a haddocks bum of Mercury Communications, and they still don't learn. Letters to MDs seldom are read by the intended recipient, redraft it and resend to the Customer Services address by Recorded Delivery, explaining the problem and what they need do to satisfy the situation. Explain that if they do not, you may be forced to resort to the courts to obtain satisfaction then set a deasline of 21-28 days. That draw's a line in the sand and you've stated your position. The ball is in their court.