3G probs

[Landy]

Hello everyone

Having financial difficulties June this year went under debt management changed bank etc.ect. good service and advice.

Then problem with mobile phone company 3G. Told them in June of problem, received a letter saying OK cancelled contract, thought no more about it.
Two months later letter asking for two months arrears, heated argument I kept saying I was holding they to our agreement of cancelling the contract they put phone down on me. Short version I keep getting demands for money and they won’t cancel contract till Dec 06 and it appears I lost the letter.

To date written the cancel contract back dated to June (cross fingers), asked to provide all information under Data Protections Act hope letter to cancel will materialise, will post their reply.

[Landy]

Yesterday another letter demand from 3G or they will pass to a debt collection Agency.

Curiously £35 less than what they said my last balance was, 2 months in arrears opposed to 3 months whist they said I was.

I still have three week to go before they have to reply to my S7

should make a payment, say a token gesture of a few quid while waiting or not.

Advice please.

Landy

[Landy]

Today I have received a letter from customer services, included in the letter is ‘You also requested a log of all charges and payments to your account be sent to you. Please note, this information is supplied in the bills sent to you every month. If you require an additional copy of or any bills, there is a charge of £5.00 per bill copy’.

The excerpt from my letter I think they are quoting is

‘under the ‘Data Protections Act’ please supply me with a complete list of transactions and charges relating to my banking history with your organisation. Alternatively, a complete set of statements for that period will be acceptable’.
Additionally, where there has been any event in my account history over this period which has required manual intervention by any member of your staff, or any other person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention, or other evidence of that manual intervention in relation to my banking business with you.

A question to the forum can they levy a charge for the statements as I have paid £10 for all the information or would that info be included in whatever they send.

Any thoughts please

Landy

[jo5ephedward5]

no - this is horse poo - they have to send them you as far as i know (unless they dont have them then they have tto say that)

i have had debt collectors after me for a 3G debt for ages - they wouldn't respond to my letters and passed it to collections - its still on my file now as defaulted as every DCA i have sent the CCA letter and got a responce of its been handed back to 3G they will be in contact soon (which they never are!)

I sent them the default removal template last week and noticed then have cashed the cheque today so will be interesting to see their responce!

good luck.

[uk2000steve]

Hi there,
I'm having on eor two problems with one of 3G's partner's TULIP.
Basically they are refusing to pay us any of our money back (rebate) plus we were offered a holiday as well - but nothing.
They have continually ignored my letters (apart from one standard letter that you respond with each time, which totally ignores any comments within the letter) and in doing so ensured that all my rebate applications have fallen outside the contractual timescales. This has been totally down to their incompetence!!
I’ve tried ringing, but cannot talk to anyone who understands what I’m saying!!
From Day One we tried to register and gain assistance in the following:
· Our free holiday - “World for Free”.
· What do we do now? How do we book our holiday?
· 6,9 & 12 monthly rebate (refund)?

Where do I go from here?

Thanks in advance

East Sussex

[jo5ephedward5]

Originally Posted by uk2000steve

Hi there,
I'm having on eor two problems with one of 3G's partner's TULIP.
Basically they are refusing to pay us any of our money back (rebate) plus we were offered a holiday as well - but nothing.
They have continually ignored my letters (apart from one standard letter that you respond with each time, which totally ignores any comments within the letter) and in doing so ensured that all my rebate applications have fallen outside the contractual timescales. This has been totally down to their incompetence!!
I’ve tried ringing, but cannot talk to anyone who understands what I’m saying!!
From Day One we tried to register and gain assistance in the following:
· Our free holiday - “World for Free”.
· What do we do now? How do we book our holiday?
· 6,9 & 12 monthly rebate (refund)?

Where do I go from here?

Thanks in advance

East Sussex

I'm not actually sure 3 offer this, but the vendor...

the vendor offers 'incetives' u take out the contract - they get huge commision.

unless you brought it from 3 - then i have no more help to offer

[Landy]

After a bit of letter bashing I've got this letter back with a pile of statements.

I am writing further your request for a copy of personal data which may be held about you.

I can confirm that personal data about you are being processed by Hutchinson 3G UK Ltd and attached to this letter are copies of statements which you requested (I did not request a copy of statements)that are currently held by us and to which you are entitled under the Data Protection Act 98.

Please be aware that our invoicing system is sn automated process and that no manual intervention has taken place.

We hold and otherwise process personal data about you for account management purposes. These purposes include the administration of customer services, complaints, billing, VAT, and the delivery of any products or services requested by you.

The question is am I entitled the this data which is what I want. I received a letter cancelling my contract but stupidly lost it.

It is these monies post June I am trying to recover. At least they have cancelled the contract.

Any advice please

[buzby]

You had me confused in the early stages - as all UK networks are '3G'. Now that we've identified it to '3' (UK), your letter cancelling the contract has to be part of your Subject Access Request file. If they don;t provide it, you can say that it is incomplete and to try again, only hinting what it missing if this doesn;t make them provide it.

[Landy]

Ok thanks. I might drop them another line, but the thing that irritates me is that they reply well past the deadline, for instance the last letter was a week and a bit past the notice before action if they reply at all. Anyway here goes

[demon_x_slash]

If they've complied, but after the deadline, you can still report them - after all, the law says they have 40 days from receipt. Are they above the law in moseying along with part of the info weeks later? It all depends on whether you want to, though. I would in your place.

[buzby]

Deadlines really mean nothing in the real world, it is useful after-the-event if you need to prove non-compliance in support of a subsequent court action - watching the calendar and gewtting upset when the information doesn't arrive by the 'due date' isn't momentous - chill, and leave it another week or so - it'll probably arrive, and thoser that rigidly stick to the schedule waste far more time preparing complaints to regulatory bodies that effectively evaporate when the info finally does arrive a week oe so late. Use the deadline as a reminder to yourself that they've been typically tardy, rather than a call to action.

[demon_x_slash]

Well, no, it doesn't matter to your timescale, you almost expect them to miss the deadline. However, it doesn't take much to fire off a letter to the Information Commissioner, and if you're going to be posting all those LBAs and SARs and CCAs anyway... I like to think of it as being a pain in their behinds

[buzby]

Absolutely! But there's no point turning oneself into a basket-case....

[demon_x_slash]

Already there, my darling, already there...


*goes off to water the fairy-tree*

[Landy]

Ok Ok you consider me a hot head and in need of placating by expressing my irritation to a clerk in some office considering as, when and what he considers me worthy of what I am entitled to,

but come on 96 days to take to reply to a Subject Access Request’s request is ……….. !!!!!!! (words fail me)