 Rip Off Mobile Phone Companies
Hi All
I've heard about this site through a friend of mine who has received great assistance with regards to bank charges and I have a problem of my own with one of these on line mobile phone companies who have completely ripped off my partner and I wanted to see if there were any other members who have suffered similar problems and what have they done to get it resolved, any advise would be great as I'm getting no replies from the company involved.
My partner took a new mobile phone out through phones2udirect back in Jan, they were offering a deal with O2 for 12 months free line rental. My partner signed up to this and the next day she asked about how she could port her existing number over. I said she would have to contact 3, her previous provider, and obtain the PAC code for the phone which she duely did. She contacted O2 to give details of this and the number was transferred over. We are now 6 months later and to claim her 12 months free line rental she has to send off her 6th, 9th and 12th bills so she sent off her 6th bill as instructed. She has then received a letter from phones2udirect to say that because she has ported her number this is classed as disconnection and the full cost of her free handset will apply, a staggering £205.63 for a phone which has a RRP of around £80-£90. As well as this they say she no longer qualifies for the 12 months free line rental and for the tarriff she is on she has been paying £30 a month by D/D, so no payments have been missed either, which will total for 12 months £360. This on top of the initial charge which they have already taken from her card mean the true cost of just transferring her number is £565.63, surely this can't be even close to being a just charge???
We have tried to contact phones2udirect by tel where it is an answer machine saying to leave a message and they'll get back to us, which they haven't, and e-mail which we received an automated response to say that we'll be contacted in 24 hours which hasn't happened either.
If anyone can get in touch with me who has been through a similar experienjce and have overcome this shocking treatment please get in touch and let me know how you've gone about it as my partner is at her wits end about it.
Many Thanks
James Scott | 
