Vodafone Contract-get Out Clause

[jodie651070]

HELLO , IM LOOKING FOR A GET OUT CLAUSE FOR MY PARTNERS VODAFONE CONTRACT. HE UPGRADED HIS FONE IN APRIL - KEPT BASIC CONTRACT SAME JUST GOT NEW HANDSET - IVE BEEN RINGING THEM QUITE ALOT AS THEY HAVE CHANGED OUR LOCAL MAST TO 3G , NOW GETTING A SIGNAL IS VERY HARD , THEY SAID IT IS HIS HANDSET , SO WE SWITHCED OFF 3G SO ITS JUST GSM BUT STILL NOT ALOT OF SIGNAL , WE ALSO JUST FOUNT OUT THAT VODAFONE NOW DO MAINLY 18 MONTH CONTRACTS AND WHEN MY PARTNER UPGRADED THEY CHANGED HIS 12 MONTH FOR A 18 MONTH CONTRACT, THEY DIDNT ASK OR TELL US THIS WAS THE CASE , BUT THEY SAID THAT THEY SENT OUT ADVICE SHEET ABOUT NEW CONTRACT AND WE HAD 14 DAYS TO RETURN THE PHONE AND END THE CONTRACT. I ASKED THEM TO PROVE THEY TOLD US IN PHONE CONVERSATION AS THEY SAID IT WAS TAPED BUT WHEN I PUSHED FOR THEM TO CHECK IT THEY SAID THAT NOT ALL CALLS ARE TAPED AND UNFORTUNATELY OURS WASNT.
PLEASE HELP!!!!!!!

HAVE I GOT A CASE OR NOT????????????

[Dipply75]

Try Office of Fair Trading website for info - www.oft.gov.uk or call Consumer Direct to speak to someone - 08454 04 05 06 - they can help. There are strict rules about contracts, unfair terms and changing contracts. Try OFCOM also, they regulate mobile comanies.

THEY have to prove the advised you of your changes, ask them for a copy of the letter they supposedly sent you or you will request ALL your info from them under the Data Protection Act. An advice sheet won't cut it! They have to provide you with your new contract so you know what you have entered into. Trust me on this - follow the 10 min rule....if you get no joy from who you are dealing move straight to a manager and don't give them any leeway. Hope this helps, best of luck!

[jodie651070]

thank-you very much i am gonna get on the case a.s.a.p.

ill post my progress as i travell the consumer rights path...
thanks very much again.