BT say they will do it and never

[abby1234519]

Ok, need your help!

Feb, signed up to BT landline [JUST landline dont need calls].

Customer Advisor said I'd have a min 12 month contract. I'm ok with that.

EVERY bill I have recieved there has been a problem.

1st)I wasn't notified that BT would take over my calls when I decided to from talktalk to sky. apparently from the moment they took my landline, they took my calls untill sky got them. That was about a months worth.
So called BT, gentleman said he would check about refunding and call back within hour. NO CALL! So I called back and lady refunded instantly. So I don't mind.

2nd) I was never told of this low usage charge for bt 1571... so hit for 3 months with it. First instance I called them and explained why this wasnt explained even though they can see that I don't have calls with them. Asked for it to be cancelled and I'd get a bloody answermachine. He said he'd do that. Ok happy.

3rd) Customer Advisor hadn't done what he said. So called just now to say...well....cheers...£1 8.70 for a landline? I was firm but polite with Customer advisor. Asked and got those charges refunded for only 1 month and 1571 and caller display cancelled. Then asked for an address to write to as I was going to complain and ask for service to be cancelled as I was appalled with service. Not going to discuss it over the phone as they have a standard script to follow.

NOW what I need from you lovelies is, can I cancel my landline. Had landline for about 6 months however I do feel they've invalidated any contract by the services I asked to cancel? Is there any way I can get round this? I'm just fed up. Every single bill and they've charged or whatever. grrrr

Abi xx

[old_andrew2007]

bump

[breeze1996]

I have just signed up for a BT contact and they do tell you quiet clearly that it is for 12 months and they say it 3 times and i was told the call is recorded. So I think you may be out of luck. also how long have you got left? as you said it has been quiet a few charges each month so your time may nearly be up anyway.

[locutus]

Dunno if this helps but you can get "BT privacy at home" for free... they register you with TPS and give you caller display free with that.

[abby1234519]

I'm well aware that she notified me of the 12 month contract. My point is every time I call them and speak to them, they promise to cancel or refund a charge. Or cancel a service. However each time they've not done such a thing. So with regards to this, Its annoyed me!

I've been provided with an email for one of the big bosses of BT so I think I'll try that!