3 Mobile contract.

[stardust_john]

I understand the need to give notice on my 18month contract of 30 days. I tried today to let then know I do not want it to roll on as I have not been using it since last year due to putting the handset somewhere that I cannot remember. I know going senile. Its safe but where Ive given up.

Contract up in just over month so I rang and got the hard sell, sorry we didnt help you get another handset( I would have paid, but felt the store as soon as heared me were not interested) but would you like a new contract and we can set it up now. I said no please just put a note that I do not want to continue and that I will back it up by letter.

My point is I was told even if they received a letter, if it was slightly outside (early) the 30 days as in 35 or 4o till contract ends that it would not be accepted and I would still be charged to continue. Now I have memory problems and told them Im worried I may forget so could they just put a note on file. What I want to know is if I say stop direct debit after last payment a few days early why should that be a problem.

It seems they are more interested in selling me a new phone and want another chance at selling one next month. Anyone else aware of 3 doing this?

I understand the contract and surely giving them warning shouldnt be so difficult. If I go over they told me they will charge, thats nice of them.

[buzby]

As noted in another thread - whether by accident or design they cannot/will not accept a telephoned request in advance. HOWEVER, it is always preferable to WRITE by Recorded Delivery, giving notice of cancellation, that way you do it to your schedule, and can prove it was sent. Doing it over the phone leaves you open to errors on the part of the network.