Vodafone Contract - Have i been mis-sold my renewal? (& can i cancel now)

[jamesellis]

Bit of a specific issue with my Vodafone contract:-

I have been trying to get out of it for a while due the pathetic and frustrating signal in my area. I emailed Vodafone in Dec 07, complaining and saying i'd need to change to another service provider if they couldnt improve things.. They said
A/ The singnal in my area is "good" and B/ Things will shortly improve anyway as a new cell is being installed. They then offered me 25% off my contract for 6 months. I didnt take them up on this, but my contract was up for renewal 3 months later anyway. I renewed on the (stupid) belief that things may impove, plus i got a cheap deal as usual.

NOW - Here it gets interesting. Signal is still rubbish, seemingly worse, so i email Vodafone again this week with a follow up email, similar content. They said this time that signal in my area is "variable" but are basically saying no way can i cancel early without penalty (term is til June 2009) BASED ON THE FACT THAT I KNEW THE SIGNAL WAS POOR BEFORE I RENEWED, basically holding me to ransom on the previous enquiry i made in december. However, i based my renewal on the emailed promise of a forthcoming improved service ( i still have this email)

Do you think this detail will enable me to successfully argue the toss and cancel early?

If not i guess this will teach me a lesson. Orange here i come, either way.

Many thanks in anticipation!

[pompeyfaith]

when you renewed the contract did you get it in writing the reasons why you renewed i.e Things will shortly improve anyway as a new cell is being installed if so you stand a very good chance if not i would at least phone them and lay it on thick how you are very unhappy the way they went about in getting me to renew and that you have lost all faith in what you thought was a good company.

I did this on a 4 week old phone that i sent for repair and got a refurbised phone in replacement result a brand new n95 in replacement for a 6280 on the same terms.

[jamesellis]

Well the renewal was done verbally , on the phone, about 3 months later, through one of those middle-man type companies that sign you up on behalf of Vodafone (obviously getting commission etc)

The only stuff i have in writing is the email in December saying that signal is good, and about the new cell being installed soon.

[pompeyfaith]

I would write to them explaining all this and you want to cancel on the grounds that they have not kept to there word i.e the signal is still crap and that you renewed on the basses that you where told it would improve and as it has not you have been mis-sold the contract.

Included the email with you letter.

You can also get good advice here Vodafone eForum