BT horror

[adridude]

HI,

I saw an ad in the local Kent papers which said tha tI would get a free printer/scanner all in one thing if I took BT total bb I'd get a printer etc...

Since then, they gave me a phoneline which was heavily crossed with someone elses, the broadband was kinda working @ 4MB (althought my neighbours were working @ 7MB).

An engineer (phone) came around and fixed the phone prolbem (supposedly), broke the broadband (as it was down to 1MB) and left. Before he left I indicated this but he wouldnt help me as he was a PSTN engineer.

The line WASNT fixed, I still have crossed lines. The internet was down to 900k (0.9 of 1MB). So I dropped speed on broadband.

I contacted then again, they performed the linetest (even thought I just did) and said that it was unavailable. THe linetest clearly states once evey 3 hours.

I called back AGGGAIN and they RETESTED and asked what the problem was, I said read back and they said 'I've got basic notes, please tell me again'. So I did. They RETESTED the like and whinged about the NO GO. I explained, and they said that it shouldnt make a difference.

I plugged my router (hub) into the master (main) socked, in the test socked and its been there for weeks on end.

THey keep doing resets to prove that.

What do I do? EVery time I call up, I geep ketting the same test routines (I work for a broadband company which doesnt provide here as we dont have any LLU units here), and they never send a Broadband engineer out.

Tests dont fix the problem, engineers do.

I've tried cancelling, they want to tie me to 18 months of phone and internet, when I've received phone problems all the time and no itnernet (when sales promised me 6.5MB).

Now what?

virgin media dont do this.

(edit) I should kick myself for not going virgin media!!!! (unedit)

Adrian

[tiglet]

I would write to them, rather than ring - if you ring, they've got a script they stick to and it's generally very unhelpful.

ps Make sure you send it special or recorded delivery.

[nohoper]

Is the line crossed or are you experiencing overhearing. Do you receive incoming calls to your own number? If you have a problem with broadband you need to talk to your internet service provider and not your telephony provider. End result is you will still get an Openreach engineer arrive to fix the fault but at least he will be trained to fix ADSL problems