 Virgin Media - Not all Bad
Ok, so i had not gotten any bill for a couple of months, and did not have a DD on the account (did have, but they messed up twice, so I stoped). Anyway, I get a bill for £149.00 - Whay Hay I thought, 99.00 outstanding ballance from previous bill... Ummmm not too good...
So I call them up, explain that I not got a bill and if they could send me the ones I was missing... "yes sir, will email that to you" - Ok, can you also send me a statment for the year "yes sir, I will email you that" ok thanks...
But it did not arrive (well, my current bill did)
Then I get a final notice from them... And my service was disconected
Called this little man in India, he was "you can pay 44.00 and have it re conected" - Nope, you will send me the invoices, then I will pay what is owed... "no you have to pay now" No, I have asked for the bills already, and you not send them "that was not me mate" - I am not your mate, this is a complaint, and you calling me mate "Mate, is this a complaint" Yes, and DO NOT CALL ME MATE... Put me through to a manager now... "Erm... They not free...." Ok, your call is now being taped, get me a manager, "erm. Ok. erm... what is it you compaint about" NOW...
I Then get a lovley woman, who listened to all that I had to say, and sent the following email:
Just to confirm that I have looked over your account and to date I have credited back £30 in late payment charges and non direct debit charges in addition to that you are due another refund of £30.83 as you have been charged advanced charges twice during changing your account over I have sent this to my manager to apply this leaves you with a balance of £74.77
To pay
I have arranged with customer services to send out a copy of your last 3 bills the credits that you were referring to had been applied to your April bill this was made up of 3 credits of £12.50
I have changed your monthly charges to £30 per month for next 6mths
I hope this is all ok you should receive copies of your bill in the next few days
Any problems or further quires then please don’t hesitate to drop me a mail
Incidentally regarding you feed back regarding the previous agents handling of your call I have sent feedback via there manager and this is picked up as a training issue
So that this is not repeated again, there is nothing more worse than someone treating you as there "best mate" when you have are having problems so please accept my apologises on behalf of Virgin Media regarding this and I hope that we have now resolved all of your issues
So, all in all - Well Done Virgin Media! | 
