Finishing with BT - advice pls

[boo-2-bt]

Hi all,

I should soon be free from the incompetent clutched of BT, but will still owe them quite a wedge of money.

We moved house and banks and on BT's advice cancelled our DD before setting up a new DD. BT then demanded full settlement of the account (£360) before they would do this! Couldn't not afford this, they would port the amount over and allow me to continue paying £60 pcm via DD, so I cancelled all services with them. Looks likely they will now charge an additional £160 to close everything with them.


Although I have offered, once I am an ex-customer, to clear the debt via a regular monthly S.O - they are still refusing and insisting on refering the matter to a DCA.

What can I do about this and if comes to it how do you deal with these type of agencies - I'm affraid of being charged interest on the amount even more charges etc etc.

Thanks

[polecat10]

We have arranged a mobile phone contract with O2 and mobile internet access through ‘3’. We will never use BT again because-

British Telecom told us it would be free to have the phone reconnected. Then they took £125 from our account and said there was no possibility of it being returned to us.

We spent between 30 minutes to 1 hour on hold every time we rang them but never got anywhere.

They cut us off when we got our bank to take the unauthorised £125 back using the direct debit guarantee.

We wrote to them to end the contract as they had lied to us and the reply did not make sense.

We asked to pay for our calls but they wouldn’t send us a bill for this.

We began to receive pairs of letters from BT (dated the same day) telling us we were in credit AND that we owed money to BT.

BT sent us a cheque for money we were in credit and on the same day a letter saying they were sending bailiffs to our house because we owed them money. Even though we had offered to pay and asked for a bill.

When we ended the contract because they had lied to us, cut off our phone, ignored our letters and taken money from our account without permission, they charged us £70.

[red.ninja13]

i have just been told i have to pay them £125 because i am moving house, and there is no line in the new one, can they do this?!?!

[red.ninja13]

also, my dad wanted to connect to bt so he could get sky, and he told them the line was damaged on the inside, they told him it would be £125 to repair it, when he declined, they sent someone round his house to remove the line from the outside!?!?!
W@n kors

[red.ninja13]

Originally Posted by boo-2-bt

Although I have offered, once I am an ex-customer, to clear the debt via a regular monthly S.O - they are still refusing and insisting on refering the matter to a DCA.

What can I do about this and if comes to it how do you deal with these type of agencies - I'm affraid of being charged interest on the amount even more charges etc etc.

Thanks

best thing to do is to post this in the DCA forum for advice, but with DCAs dont bother talking to them on the phone, becuase the person on the end will be trying to hit their target and get as much money out of you as possible, do everything in writing and send them a financial statement to show them you can only afford to pay what you are paying

[locutus]

Check this link out red ninja... not a lot of time left on this offer tho, and it's an 18 month contract!!!

Notices 2008 21/08 Calling Plans - Line Connection Special Offer

Sorry for the brief thread hijack!

To the OP... You can get mobile broadband from 3, or you can go to an LLU (local loop unbundled) the main ones are talktalk and tiscali.

With an LLU your new provider unplugs your line from BT servers and plugs it into their own, so you pay no line rental to BT... This is the route I'd take if you want to keep a land line.

[boo-2-bt]

Thanks, TalkTalk are on the case - have my wireless router already to live on the 7th of next month BT have disconnect me - good ridance!!

In the meantime they have the first (of many) £25 cheques in the post to them as we speak - I will be cleaner than clean, in this way I hope that any future involvement.investigation will see that I have ALWAYS tried to be above board, whereas BT have done nothing but be unprofessional and unhelpful.

[chasin sunsets]

Hi, we went back to bt in jan, wot a mare since, been billed for £150..no chance of stting up a direct debit as they claim i didnt inform new bank of direct debit, strange that when all others went through no problem. Now they are cutting us off in the next few days as they have done before we left them..offered 2 payments of £75 but have since looked at the bill and there about £35 of charges which i dont want to pay as i wasnt informed of them in the initial sign up application..any ideas?...