T mobile repairs

[4eyes2008]

4 weeks ago, my phone went back for repair (it basically needed a new battery), i was told it would be back in 2 weeks and it still aint back.
Rude store staff don't help and emails don't get answered. Even a letter I sent on the 5th June hasn't been answered yet.
Any advice anymore? Or should I just learn to be patient?

[MrShed]

Had the same issue myself once, it did actually come back eventually. I personally would give it another week then be a LOT more forceful.

[buzby]

For a battery, it is often better to source a replacement yourself (so you don't lose use of the phone) and return the battery ONLY for checking and replacement - a spare never goes amiss!

[4eyes2008]

Originally Posted by MrShed

Had the same issue myself once, it did actually come back eventually. I personally would give it another week then be a LOT more forceful.

How can I be more forceful? Apart from camping outside the tmobile shop?

If this ever happens again, I think I'll send it to the nokia repair service myself.

[MrShed]

Threatening court action for example, LBA, writing to the higher echelons of T Mobile etc etc

Problem is with these repairs is that usually they go to a third party which T Mob have no control over. Not saying this is an excuse, but is certainly a reason.

[4eyes2008]

They have finally answered me!
They have lost my phone and are gonna send me a new one.
Do u think its worth (when i return my loan phone) asking for a better model?

[buzby]

You can always ask, but before you ask for a new model, make sure that any phone they offer you IS actually new, and not as I expect a previous return or refurb, being supplied to you 'as new'. If they try the switcheroo trick, it will almost be impossible for you to tell UNLESS it is provided in the retail box with everything in plastic bags and sealed. The refurbs come in white boxes.

On the basis that they;re going to try an palm you off with a refurb that is new, THAT is your opportunity to ask for a 'better' model, that IS a refurb. That way you're not being taken for a mug, and you get what you want!

[4eyes2008]

Phone has come, its a 2nd hand one, even has pictures of loads of nokia boxes (they must have been testing the camera). Not impressed at all but sick of Tmobile so am gonna accept it and cancel asap!

[buzby]

You're lucky it was only pictures of boxes. I had a friend whose replacement handset had pictures of a frolicking naked couple! The software refresh had wiped the phone memory, but the memory card was untouched!

[4eyes2008]

This phone is faulty too!
Does any know know if they will allow me to cancel the contact, cos I am getting really hacked off

[4eyes2008]

without charge i mean

[buzby]

Nope. The phone is incidental to the contract of service. Your contracts is for the SIM card, and the service that attaches to it. If all the services you signed up remain available if the SIM is put in a different handset, there is no way of repudiating the contract, unfortunately.