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Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road
London
NW11 7PE
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Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund.
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Good luck claiming your bank charges. We strongly suggest that you register under a UserID and not your own name |  | 
5th May 2008, 18:01
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#1 (permalink)
| | Basic Account Customer |  Is this the end of the line for Otelo,BT and Me!
Good afternoon
I'll try and be brief!....
Otelo have just concluded their investigations Re: BT and a complaint I made last October.
Briefly BT cut me off without warning, after an extension of payment on my account had been agreed.This affected my pc as well ,and, all 4 days before my court date re HSBC charges...I could not access any documentation about the court case and it all added to what was an already stressful time!
Back in September I agreed to pay off partial arrears on the account and was advised that this would stop my line from being suspended, but until I had paid off the arrears, no payment negotiation could take place. I paid off the arrears, but my line was indeed suspended. ( I was advised wrongly) It was re-instated after a phone call , but I would have to have my present line terminated and be welcomed back as a new customer I was given an extension until November to pay my bill. Now here is where the communication broke down! I found out subsequently that an order to re-activate the account was never given..(hence total stop on my line at the end of september.)
When this happened I rang BT, and it took me 6 hours...yes 6 hours to resolve the problem. This was spent in a phone box and then on a mobile, all the time being passed from department to department. Exhausted and furious I wrote a letter of complaint to BT, and they did not even give me the courtesy of a reply!! I contacted Otelo who took the issues on board.
Their provisional conclusion states that BT are to provide a letter of apology for shortfall of customer services,
a goodwill payment of £15 ( applied to outstanding balance
remove suspension of A/C to recover monies! ( It is with a DCA).
After 6 months and appaling service I was at least hoping for the bill to be written off and compensation for my mobile phone costs.
I have 28 days to respond.....am I asking for too much regards to compensation?
Is this the end of the line??!
Thanks, any advice/suggestions would be appreciated.
regards
moving on..... | 
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7th May 2008, 13:58
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#3 (permalink)
| | Platinum Account Customer | Re: Is this the end of the line for Otelo,BT and Me!
You haven't a hope in recovering your mobile phone charges - BT provide a free number to contact them, but you chose to use a different carrier who charged for these calls - this was your choice, but expecting BT to pay for this is unrealistic.
They've not been totally at fault - so I fail to see why you should expect them to write off the bill. I'd push for at least a goodwill payment of £30 and you pay the balance to clear the account. The real issue is if the account hadn't fallen into arrears, there wouldn't have been a problem. As part of the negotiation, I also ask for any adverse data on your credit file to be removed, and that's worth £50 of anyone's time and effort!
__________________
- Raymond | |
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NW11 7PE
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