Business Phone Line (no writen contract)

[JOSH_IOU]

Hi What are my rights as a sole trader to cancel an order for a telephone land line?
I did not sign a contract with the company.

And i found a cheaper suplier for my line so i decided to cancel the order.
They are now billing me a £100 installation charge.

Im unsure as to my next course of action.

Thanks in advance for any advice you can give me

[buzby]

They could successully argue that a verbal contract was made, and depending on whether it was consumer or business based, if the latter then the relevant consumer protection would NOT apply.

If you agree to make a commitment to an firm, then you are expected to abide by its terms and conditions, on many casses for consumers there is a 'cooling off' period where no work is done to all them to change their mind, whilst business users do not get this flexivility. The time for finding a cheaper supplier is before you place an order and commit to service from another, it is only fiar that any work they unbdertake to process your original request is paid for, and if they have a £100 fee for cancellation, it would be difficult to have a sympathetic response simply because you had made an error and wanted out. It may be cheaper to complete the original deal, then switch if the competitor still can provide the same deal.