T-MOBILE - Cancel within 14 days but problem?

ROBOKOP · 29th April 2008, 16:03

Hi All,

10 days ago I toook out 2 contracts with T-Mobile. 1 was on a mobile broadband service at £15 a month, the other on a new phone again at £15 a month. Basically the signal is terrible on both the phone and the broadband takes ages to load on the screen and after 10 days I am fed up of having to hold my phone up to the window and keep pressing redial and I want to go back to my old service provider (o2) who I have been with for the last 3 years. (possibly to look at broadband also). I have got all the boxes etc and planned to box it all up and take it back into the T mobile shop tomorrow and ask for the contract to be cancelled quoting the 14 day cooling off period. However after 10 days (I know!) I have noticed a there is a slight cosmetic scratch now on the phone and I dont know now what to do? The phone signal in the area is pretty useless which in turn makes the contract pointless, What are they likely to do?

Cheers

buzby · 30th April 2008, 10:35

If it was accidental and not too bad, polish it up as best you can and return as planned. Phone them up in advance and get the name of someone so that they know your coming. An issue of coverage (lack of) is grounds for cancellation. If they damage to the handset is very bad, you can still cancel the contract (one isn't dependant on the other) but they could insist the phone is replaced, and that could be pricey.

ROBOKOP · 30th April 2008, 10:41

Thanks for that Buzby,

One thing I did think of last night (I can take it back uintil tomorrow) was that i could order an upgrade on my old contract. (I haven't cancelled that one yet) I like the phone so I could upgrade and get that phone and just give that one to T-Mobile and keep the scatched one. To be fair the scatch is not bad but is noticable.

5layer · 30th April 2008, 11:39

Hi Robokop,

You may come unstuck if they compare the Serial numbers of the Mobiles to the Cartons and the Invoicing or paperwork.

I only say this because I was in a similar situation and they caught on to what I was planning to do, but I knew the branch manager personaly who sorted it out for me.

Is the scratch on a removable panel or cover? If yes then you could go ahead with your idea of a swap around with the scratched panel or cover only.

If not I would be inclined to do as "Buzby" has sujusted.

5layer

ROBOKOP · 30th April 2008, 12:07

Cheers 5Layer,

As Buzby suggests one is not dependent on the other so ultimatly I still need to cancel the contract, all it means is I may have to pay for the phone and I can still flog one of them on ebay. Better that paying over £300 for a contact I cant use!

Cheers All.

PrettyPaula · 8th May 2008, 21:27

did it all get sorted out ok?

nmp · 8th May 2008, 23:51

can i ask random question... whats the difference between gold, basic and plat membership?

Hobbie · 9th May 2008, 00:03

About a tenner a month.

ROBOKOP · 9th May 2008, 09:14

Quote:

Originally Posted by PrettyPaula

did it all get sorted out ok?

Yes! After all that I walked in the store and gave them all the stuff back, They didn't even check the phone!

LOL!

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