Moorcroft/Orange

[TonyG112]

hi all

can someone please help me

i have a contract with orange for a long time and i never missed a payment.
all was well until December 2006 when i got a phone call from a company called Docklands telecom asking me to renew my orange contract with them and they would give me an upgrade on my phone.
i asked how could they give me an upgrade on my phone as at the time i had a motoroler V3I which havd not long come onto the market.

they told me that they could and that it would be better than the phone that i had.

to cut a long story i agreed and they sent me a phone that i my eyes was a cheep toy.

i contacted them as soon as i could and they said that i was now tied into an 18 month contract.
so i contacted orange and complained, orange said the same thing and that there was nothing that they could do.

i told them that i had not signed any contract with docklands telecom nor with themselves for 18 months and they said that there was nothing that i could do as it was a verbul contract and that the only thing that i could do now was to pay for the 18 months.

so after a couple of months i rang orange and a asked the operator for orange how much was it that i owed them and would have to pay to terminat the contract.

they told me i would have to £655.33 to get out of the contract with orange.
so i asked if they could take payment right now, they agreed to take the full payment over the phone.

before i hungup i asked if there was any other charges that i owes to orange as i want no more to do with you.

they told me no you do not owe orange a single penny more thats it your contract has been termimated.

i said thank you and put the phone down, beleaving that that was it.

untill i recieved thretening letters from Moorcroft demanding payment for £56 that they say i owe to orange.

can some one please help me

kindest regards

[MARTIN3030]

Hi Tony Welcome to the site.
I will move your thread to the telecoms section where you will be best advised.
Seems you have not had the best of treatment here.
Dont have any dealings with Moorcroft by phone and keep things in writing.What is the alleged £56 for ?

[TonyG112]

hi Martin3030

i dont know why they orange are charging me an extra £56, but i did read some were that orange add another months tarrif to anyone who ends the contract with them.

but this is more than one months payment?.

[TonyG112]

Hi Martin3030

i dont know why they are charging me an extra £56.

i did read some were that orange add an extra months tarrif to anyone who ends there moblie phone contract with them

[pin1onu]

Tony,

A phone call to Orange may be able to solve this.

What I would also suggest you do is put all this down in writing to Orange. I'd ask them to explain where this extra £56 comes from.

I'd also state that on the basis of your conversation with Orange that no further money is owing, you consider the matter closed.

Send the letter recorded delivery and await developments.

As Moorcroft are a DCA you should write to them and say you are disputing the debt with Orange and as per OFT guidelines they should refer the matter back to them.

[TonyG112]

thanks pin1onu

this is what i have sent to Moorcroft

To Moorcroft
A.J. Martin

I have told you lot several time over the phone that I DO NOT OWE ORANGE ANYTHING everything that I owed orange was paid in full on the 13-2-2007.

Could you please at least tell me what this £55.52 is for?

Furthermore since my account/contract with orange has been paid in full and I don’t owe them a penny it looks as if orange are adding extra charges to an account/contract that has been paid in full.

It is illegal and fraudulent and as you are acting on there behalf you are aiding and abetting a criminal offence.
So I suggest that you contact orange.

Yours truly



What do you thing?.

[TonyG112]

thanks again

i cannot thank you enough, the problem ahs been resolved

i did what you said and contacted orange and i owe them nothing.

but whill i was on the phone the operator for orange told me that she would contact Moorcroft and inform them that i owed nothing, but i told her not to now i am going to put Moorcroft through the same thing as they have done to mysely and other people.

when i start my new job next week i will donate that £56 to this site, because you have helped me some much and i am so greartful for all of your help, and i would rarther give the money to this site and not pay Moorcroft

kindest regards

TonyG112

[TonyG112]

by the way if anyone needs the direct number for orange it's 07973 100 178 and pick option 2 dont be nasty speek calmly and politly.

thanks again to you all

best regards

TonyG112

[pin1onu]

Tony,

I'd send a short letter confirming your conversations yesterday to Orange and Moorcroft. This will provide you with an auditable record of what occurred and will cover your backside should there be any further queries or claims on this matter.

Something along the lines of....

In our conversation yesterday you confirmed the following details......

(give details)


Unless I hear from you by the dd/mm/yy I will assume you agree with my assertions and that the matter is closed."

your etc.....

[MARTIN3030]

A good result then by the looks of things.
Things discussed or agreed on the phone do not stand up so remember-always get things in writing and keep it so with proof of delivery yourself.