Orange charging 1.50 for itemised phone bills

fariba3 · 30th June 2006, 16:06

Has anyone heard that orange are about to start charging 1.50 for getting itemised phone bills? i think it's disgusting and one more way to get more money out of its customers especially since i have caught some illegal charges being placed on my account a few times by orange.

Is there anything that we can do about this? Is anyone else as mad about it as i am?

pmhread · 30th June 2006, 16:41

I'm not mad at all.... I use 02

Vote with your wallet and move to another supplier... I take it this is compulsary?

survivor · 29th December 2006, 09:59

fariba,

tel them that youno longer want an itemised bill as you will check it online - I already do that and there is no charged levied for online billing..

Raindancer · 29th December 2006, 10:30

Orange will not drop the £1.50 charge, I see alot of companies are trying to stop paper bills in favour of online biling. This saves them money on paper, plus helps a little towards the enviroment.

In my opinion, i think its a good idea to get away from paper.

cerberlus · 29th December 2006, 11:11

But I think Orange should have told it's customers first !!!!
I've been with orange for years when my contract runs out in March I'm voting with my feet

survivor · 29th December 2006, 11:54

I'ved just gone to Orange from T-Mobile - when Itried to call t-mobile, they had a recorded message saying that they were busy helping new customers..

Orange has worked out far cheaper for me, and I'm now looking at claiming back charges from T-Mobile..

Survivor..

buzby · 29th December 2006, 12:58

They did explain the charge - it is NOT across the board, and depends on the tariff you are on. The advance warning was 3 months ago and was printed on the bill, this was to give users the chance to opt out in advance. I'm unsure whether full itemisation details can be viewed on the web as an alternative, however I agree it is a sad day for customer services when the data is freely available, and their urge to screw every penny results in you being changed an unreasonable amount for the information, it most certainly does NOT reflect their costs.

Incidentally, my first Cellnet bill (July 1986) charged itemisation at £2.50 per invoice - 20 years ago!

Rooster-UK · 29th December 2006, 13:01

I don't get bills......I'm on pay-as-you-go.

MARTIN3030 · 29th December 2006, 21:39

For the stat 10.00 fee you can request ALL your itemised phone bills.Orange
pay as you go customers can get them free by sending a request to their data protection office in Sunderland.

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