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23rd February 2008, 12:26
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#1 (permalink)
| | Gold Account Customer | Unicom missled us about the period of the contract x 2 Hi,
Around 12 months ago we fad a visit from a Unicom sales person who had called saying he was in the area on such and such a date and offered free web site design. When the salesman arrived he showed us some proofs of other web designs his company had done which looked quite good, so for £20 a month they offered to design an host our website, which both my hubby and I thought was great value for money, however, both being novices with computors and websites etc, what the sales person failed to inform us was that no one wil be able to find us through any search engines such as yahoo, google etc, only through the http:/ browser. also he told us that we would have to sign up for a 12 month contract which we believed we did x 2, 1 for my hubbys embroidery and printing business and the other for my clothing manufacturing business (very small), wel the web sites have been no use to us whatsoever as most people use search engines, so I wrote to Unicom 2 weeks ago giving 1 months notice to terminate both contracts, the sales person left us with no copies of the contracts I signed and ive discovered that its 3 months notice. not only that but they also stated that we are contracted to them for 3 years, I asked for a copy of the contract showing this and a photocopy arrived yesterday, I signed it on the 12-02-07 but the rest of the form was filed in by the salesman who said sign there, and in small writing it does state that its for a period of 36 months, He missled us, I would never have signed had he said 3 years, and im certain as is my husband that he said 12 months. ive looked on their website and it says web design from £200, ive also looked at their T&C and it does not say anywhere how many months you would be contracted to them. I want to get out of this contract, Im paying £45 each month for zero, I dont even think this copy contract is the original as although it is my signature, the print name is not my writing, the Position ie owner is my writing but the date underneath is not my writing, they've conned us big time, I wil write asking for the original copy of the agreement and not a photocopy, also they have not sent a copy of my husbands contract..Gc |
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23rd February 2008, 22:07
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#2 (permalink)
| | Platinum Account Customer | Re: Unicom missled us about the period of the contract x 2 Quote: |
no one wil be able to find us through any search engines such as yahoo, google etc, only through the http:/
| Hi Caz
Not sure what the above means and how you came to that conclusion.
Websites are usually found by using 'Meta tabs' of words that people usually search on (I believe that Google has given up detecting those now as they were being abused).
The search engines use what they call spiders to crawl the web looking for websites and any site that is on an open server will eventually be found.
These search engines also have a submission account where anyone can submit their website for inclusion and after a couple of months you should show up even if the spider has not yet found you.
It does take time however.
What are your website url's so I can take a look at them.
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Last edited by Conniff; 23rd February 2008 at 22:18.
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24th February 2008, 01:14
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#3 (permalink)
| | Gold Account Customer | Re: Unicom missled us about the period of the contract x 2 Hi conif, thanks for answering, if you were to google .:Rossi:. SportSwear, or www.rossilogos.co.uk we wont be listed, yet if you searched through the browser thats the only way anyone can find us..Gc |
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24th February 2008, 01:21
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#4 (permalink)
| | Gold Account Customer | Re: Unicom missled us about the period of the contract x 2 sorry connif, thats www.rossisportswear,co.uk
ive just looked again and were nor there!!..Gc |
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19th February 2009, 09:21
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#5 (permalink)
| | Gold Account Customer | Re: Unicom missled us about the period of the contract x 2 Qiuck update,
Unicom agreed that the salesperson had not followed normal sales practice and agreed to allow us to cancel without penalty, its taken a long time and i've had to resort to issue data protection notices to both Unicom and their internal DCA however it was worth the fight, now we can concentrate on having a decent web site designed for our business..Gc  |
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5th March 2009, 23:06
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#7 (permalink)
| | Gold Account Customer | Re: Unicom missled us about the period of the contract x 2 sorry Jordan, just noticed your post,
I had a very long fight with UNICOM but basicaly, because I was called by them informing me there would be 1 of their reps in our area at a time when we were looking to have a new web site, their salesman talked his way through the sale, took our details including bank account for DD but told us the contract was for 12 months, he filled in all our details and put the form under our noses and said sign there, we signed for 2 web sites which we believed were for 12 months each, the salesman then took all the paperwork away and didnt leave us with a copy of any Ts&Cs or contracts or anything, then after no-one could find us through any search engines such as google, yahoo etc, at month 11 I wrote to Unicom and informed them that I was giving 1 months notice to cancel both contracts, it was then that they said the contracts we signed were for a period of 36 months, I argued that the salesman stated the contract period was 12 months and because he did not leave us with any documents he took away our rights to cancel with 14 days because if he had left docs we would have read through them and realised that we had in fact signed in the box next to very small print that the contract was for a period of 36 months, we exchanged letteres for around 10 months, I issued them with s10 Data Protection Notice putting both accounts into dispute, preventing them from adding any defaults on our credit files, it ended with me refusing to speak on the phone to them and issueing an anti harassment notice and stated that we had reached a stalemate and that they should consider taking the matter before the courts to let a Judge decide the matter, they then caved in and credited back to our account the cancelation charges of £1100 for both accounts, if like me they sold your parents a website at their own place and left no docs, they have'nt got a leg to stand on, if you need any help let me know..Gc |
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6th March 2009, 12:53
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#8 (permalink)
| | Basic Account Customer
Where else can you earn 8% interest on your money? Start your County Court claim NOW!!! Cagger since
: Feb 2009
Posts: 3
| Re: Unicom missled us about the period of the contract x 2 Thanks a lot for that its much appreciated. like i said we are in pretty much the exact same position. they took the paperwork away, and the only reason we have it now is because we asked for it to prove we had signed what they were saying. i think i'l just get my parents to try the same stuff as you and see how it goes. surely with you getting what you wanted they'll have to do the same with us as the circumstances are the same.
many thanks
Jordan |
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6th March 2009, 20:00
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#9 (permalink)
| | Gold Account Customer | Re: Unicom missled us about the period of the contract x 2 I believe this is something they do to disguise the fact that you are signing a 36 month contract, or why take the paperwork away, we were tied into 2 contracts for around £50 a month, being a small business we would never have committed ourselves to 2 contracts lasting 3 years, I stood my ground because I was 100% certain that their rep stated clearly that the contract was for 12 months, They failed in taking away all paperwork and leaving no option for you to cancel within 14 days should you wish, I stated this all the way, I had letters from 2 of their internal debt collection agencies and issued them both including unicom with the s10 DPN and they did'nt put any adverse remarks on our credit files, they called every day, even after I wrote informing them that I would not speak to them, even on a sat and sun, 1 woman told me that she was going to keep calling every day until I reinstated the DD so I had to send them an anti harassment letter, if they took all the paper work away, stick to your guns, give them 1 months notice in writing and cancel the DD and tell them they have'nt followed procedures, I still have a letter ( i think) where they state that they have now changed the policies when customers sign in their own home, which to me is an admission that they got it wrong,
let me know how you get on...Gc |
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12th May 2009, 14:45
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#11 (permalink)
| | Basic Account Customer | Re: Unicom missled us about the period of the contract x 2 I have just sorted out Unicom.
Like many I was conned into a three year rolling phone contract by one of their salesman in 2004. In January of this year I decided to tidy up my phones and leave Unicom.
First step cancel your direct debit - that puts you in control!
I got the usual lippy staff threatening me with £500 bills and accompanying letters. I was getting fed up with weekly call from their Credit Control Dept.
I wrote a registered letter to their chief executive explaining why my 'contract' was illegal. A week later they capitulated and sent me a credit for their unfair charges (which I had not paid) and a letter of apology.
I argued that the contract was illegal because of the way I was sold their service (two min call with no mention of nasty conditions) and Unicom's failure to deliver a satisfactory contract with my name and theirs on it.
Moral is stand up for yourself and don't let this nasty company win! |
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