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Reload this Page T-Mobile contract cancellation


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Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

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Old 29th January 2008, 14:09   #1 (permalink)
Cassiopheia
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Watch out, there are Claims Touts about!

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Default T-Mobile contract cancellation
I have a problem with T-Mobile... I guess like most of the people who are with them. I went abroad and i asked them if i can use my phone abroad. They said it's ok but there will be a charge (deposit) of £200 unless i'm with them for over 3 months. I said that's fine i won't use it then as i also have another pay as you go number and there is no deposit required... The point is that i went abroad again and I asked again about my roaming. The lady said no problem and turned it on. Right now my phone is suspended and i can't make or get calls because i have an outstandng aance of £200!
She didn't informed me about a charge as i'm with them for a almost a year now (11 months) and i also have the conversation recorded as after all the problems with them i had i'm recording it each time. I asked her as well if there is any charge for it and she said no!
Anyway... by the time i will get back to uk (over one week) i can loose a lot of customers calling me...

What am I suppose to do?
The only thing the consultant said to me is : we are sorry for the inconvenience.

I'm really sick of it now...

Please help... I just want to finish everything i have in common with them... it costs me to much stress and money...
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Old 29th January 2008, 14:35   #2 (permalink)
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Default Re: T-Mobile contract cancellation
Hi Cassiopheia and welcome to CAG. I will ask for your thread to be moved to the telecom forum, where you will hopefully get the advice you need. Below is a link:-

http://www.consumeractiongroup.co.uk...-mobile-fixed/
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Old 29th January 2008, 14:39   #3 (permalink)
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Default Re: T-Mobile contract cancellation
Welcome to the site.Will move to Telecoms forums.
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Advice offered by MARTIN3030 is without predjudice and is for your judgement as to whether to take it.
You should seek the assistance or hire of a solicitor or other paid professional if in doubt ie; Cobbett Ltd.
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Old 29th January 2008, 14:52   #4 (permalink)
Cassiopheia
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Default Re: T-Mobile contract cancellation
Thanks... it's my first time
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