Mobile Connections/Orange problem

[imranalikhan]

I'm sure this has been asked before but I'm a little stuck now. I'm also sure your all aware of the Mobile Connections scam so I won't go into it to much I'll just explain what's happened so far and would appreciate if you can all give me some advice please.

Last summer my mum signed up with Mobile Connections and for some reason took four contracts, she said she was harrassed by the agent into taking the two extra as we only needed two. In the end these phones arrived and we began to use them paying via DD. We didn't get any cashbacks and my mum took some advice given to her by a person (will post details later) who said she was a solicitor and had opened a police case in order to help everyone reclaim their cashbacks.

Her first advice was to tell my mum to cancel the DD and inform Orange of what happened and request a resolvement. She was also to provide a crime reference number for the case.

So I spoke to Orange over the phone as suggested and asked them for their contact address so that I could send this in writing. I sent this and decided to sit and wait for Orange, this was end of September. Come January I receive a letter from Orange (collections dept) saying that they want their money and we owe them x amount of pounds. I wrote back again, this time to the reply address on the bill. 10 days later I receive threats from debt collectors (moorcroft) and still no reply from Orange. I then wrote to Moorcroft a week later to tell them what's happened and you can obviously guess that they weren't being to understanding or helpful about it. Nevertheless I finally got a letter from Orange, three days after the Moorcroft deadline, who said that I should write to the Mobile Connections people and talk to them about the problem I've got (some address in Bradford) and that the debts are still due to the debt collectors. They have given me 30 days.

I then spoke to Trading Standards who said that basically if Mobile Connections screw me like they did then there's nothing I can do about it and that I have no rights. He also said that whilst I'm at the mercy of Orange what happened to me was unethical and a company like Orange should behave more responsibly and look after their clients.

So since that isn't happening I'm at the mercy of Orange do my attempts to resolve and communicate to Orange all count for nothing?

btw I had originally (in Sept) asked to pay up for the due airtime and to talk about terminating the phone contracts, or at least two of them, because of the issue yet this went ignored

Any advice is welcome.

[hedgey06]

Hi there, welcome to CAG

Sorry, I've just noticed that you haven't had a reply yet. This really isn't my area of expertise at all, but hopefully somebody will be along soon to advise you further/point you in the right direction.

In the meantime, it's worthwhile reading through as many threads as possible in this forum to see if anybody else has experienced a similar problem.

Best of luck

[boo_kitty10]

hi my sister in law had a similar problem as yours - which i sorted out for her eventually this week - like you she took out 3 contrcts following the mobile connections/orange scam anyway the company went bankrupt and she couldnt afford the contracts without the cashback deal, we wrote to orange explained the situation with no reply, rang trading standards - no help! the 2 orange contract accounts went to a debt collection agency called dlc - orange sent final demand letter for the third contract which was yet to be passed to the debt collection company, i rang debt collection agency who said in all she now owed over 1000 for the 2 orange contract accounts i explained she couldnt afford to pay it all at once but she was willing to set up a payment plan especilly since she didnt want to wreck her credit history anyway the debt collection company said if she payed 319 they would write off the rest of the debt and reconnect the contracts - well we said we'd reconnect one on a lower tariff.monthly payment plan and that was them 2 accounts settled, we rang orange and the debt owed to them for the 3rd contract was 191 - they knocked off 40.00 and said she could pay the remainder at 20.00 a month till debt cleared so it was alot of money forked out over a stupid scam but not as bad as it could have been so maybe you should try negotiating with the debt collection company - orange have now sent a new sim card and phone for the reconnected 1 contract

[gushussain11]

Dear Br. imranalikhan Peace on to you.

I have been working on the Mobile Connection issue.
Though it maybe the case your matter has now been resolved the most recent updates is that and I hope you find it useful:


Updates For Customers Claiming Handset Subsidies And Cancelling Without Unfair Charges.

Hi All Peace Mercy and Blessings be on to you.


The Claim (mobile connections customers) http://www.gushussain.co.uk/Public/LegalPart.pdf

Orange had turned down adjudication for all Cisas Applications with the comments 'application submitted out of date'.

Over the last few weeks the independent appeal panel had looked at the comments of Orange and my submissions. They decided that every case I had submitted was indeed valid and the adjudication to proceed.

The Defence (Orange) http://www.gushussain.co.uk/Public/Defence.pdf

The Decision (Cisas) http://www.gushussain.co.uk/Public/Decision.pdf

The Complaint (Gus) http://gushussain.co.uk/Public/Complaint.pdf

Suggestion: Signed up through Mobile Connections for Cashback: I would ask that if issuing a Cisas Complaint consider allowing me to file it for you, that I can request to Cisas to consider not appointing the concerned neutral person as adjudicator.

Anyone wishing to contact me for suggestions and guidance is most welcome. You should contact Mark and Mohammed in the first instance.

Peace
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