BT Repair!

msowing · 22nd January 2008, 09:52

Hi

Called BT out to fix telephones line as the wires were loose. The engineer came and took about 20mins, (he just put in a small junction box and some new cable - which would have been bout a £1 in a DIY store).

Had bill yesterday for repair and they charged me £189.88 plus VAT!

Anyone tell me if thats right?

Caz

bobzac · 22nd January 2008, 11:23

well that was a little rude wasn't it !
have a look on the Openreach website - Openreach Home
there may be some costing details in there somewhere

msowing · 22nd January 2008, 12:27

Thanks will take a look.

Have phoned today to dispute charge will let you know ho i get on.

Caz

robin9342 · 22nd January 2008, 18:45

Quote:

Originally Posted by msowing

Hi

Called BT out to fix telephones line as the wires were loose. The engineer came and took about 20mins, (he just put in a small junction box and some new cable - which would have been bout a £1 in a DIY store).

Had bill yesterday for repair and they charged me £189.88 plus VAT!

Anyone tell me if thats right?

Caz

Where exactly did the engineer put the junction box and cable?
Which wires exactly were loose?
BT are responsible for all wiring up to and including the first phone socket in the building.

msowing · 22nd January 2008, 19:20

It wasnt a new junction box just a repair to the exixiting one and a bit of cable to reattach it.
I only got one phone socket in the house.

Caz

robin9342 · 22nd January 2008, 20:32

Quote:

Originally Posted by msowing

It wasnt a new junction box just a repair to the exixiting one and a bit of cable to reattach it.
I only got one phone socket in the house.

Caz

In which case, unless you caused the damage (loose wires), BT cannot charge you for the work. As stated, BT are responsible for the network up to and including the first telephone socket.

msowing · 23rd January 2008, 08:40

Thanks Robin.

Think I will now write to BT, telling them just that.

Caz

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