Vodafone Refused to Accept Advance Notice Of Cancellation

[Cattolica]

My Vodafone agreement expires in April and thanks to the wonderful service that I have received it will not be renewed. Due to work commitments I will not be in the country for March & April so I sent a letter to Disconnections. I informed them that I wished to terminate the contract on the final date of the agreement in line with the terms and conditions of the contract, which state that I must give at least 30 days notice of cancellation. Simple request, how could anyone have problems with that, but we are talking about Vodafone.

I received a letter this morning informing me that as I wanted to cancel my contract early I would have to pay the balance of the contract. Yes this is true but I had not requested early termination, I had given a date, the final day of my agreement to close my account.

I called VF and explained the situation, I was informed that I had sent in the notice too early and I must send it 30 days before expiry. I asked her to refer to the VF terms and conditions, which I had on my desk, where it clearly states 'at least' thirty days.I asked to speak to a Manager or Supervisor, which was denied and I was asked to hold.

5 minutes of VF music and she returned to inform me that as I had asked for a PAC I had to give 30 days notice, but I had NOT asked for a PAC. My letter was very simple and very clear as to what I had requested. On hold again, this time when she returned I was told the cancellation upon expiry will be placed on my account. I had to asked for written confirmation.

A simple request, why the grief? Is it because the Networks try to make it as difficult as possible for a customer to move on, no matter how bad the service that they have received?