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Orange Over Charge

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Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

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11th January 2008, 11:25	#1 (permalink)
little_star Basic Account Customer Watch out, there are Claims Touts about! Challenge your credit file? Join Date: Feb 2007 Posts: 28	Orange Over Charge Orange over charged me back in decemebr they added adjustments on to the bill, when I phoned up about the adjustments ther was a long battle on the phone and they sed they would say they wud stop one only to notice it bill it was on twice. Very Confusing I knw.I sent a letter asap and recieved no reply within 2 weeks so I sent it again and it has currently been a week waiting for that reply. I asked Orange to supply me with a correct bill or I wont be paying (I was told over the phone to pay only to get a refund the following month ) I dont think this is appropriate for them to ask of this. This month I have now recieved my new bil only to notice that they have charged me for texts which are supposed to be unlimited in my bundle and have been for well over a year (its coming to end of contract). They have also put on that I have used sum stupid amount of web/ data but I cant see this stated on any of the dates on my bill, I stated in another letter to them this is highly inmpossible as My phone cannot go on the internet, and they even refused to replace my broken phone even when it was in a 28 day warrenty. so the 3rd letter stated a number of complaints, I guess I will be waiting for a long time for reply. Does anyone know the correct time to wait for a reply regarding complaints? Im now wondering wat my credit report will look like as it will include 2 missed payments, but this is due to a mistake on there part so what do I do about that? any suggestions, advice please.

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