Express Mobiles

[reeskyle]

Guess what - Hot off the press. Have just had an e mail response from Sally Bowles at Express Mobiles asking how and when my claim was submitted. There is someone there - get e mailing!!!!!!

[manda72]

Originally Posted by mckenzie79

Hello everyone!! Just a word of warning, my terms and conditions state that it is 9 months before you can approach your network provider for a reduction in tarriff. I don't know if they have changed the conditions, they probably have knowing the way these people are operating. Has anyone got their original copy of the T & C's? If so I would love a copy. I don't know about everyone else here suffering the same treatment, but i would love to see these people on watchdog, hopefully as Manda72 again rightly says we all have to make as much noise as possible. Please, please, please everyone complain to consumer direct, oft, offcom and even watchdog. I'm currently going through the legal route, following advice from consumer direct and then when i get no response ( see the faith i have in them!! ) i'm going all the way to court and i'll see them there.

Take care everyone!!

The terms and conditions definitely state 180 days, download a copy now from their website. To everbody on this forum that has contacted Watchdog, I salute you. Keep it going guys

[IKDRF]

Am just about to come up to the end of the 28 day period and enter into the usual barney over the cheque.
Has anyone considererd that Express Mobiles could be guilty of criminal charges in this area. Is not deception or fraud something to be considered..........

[Rahoy7]

Consumer Direct told me to write to Express Mobiles and give them 14 days. I have done, but heard nothing from EM. Consumer Direct (OFT) have now instigated proceedings - they have sent my file to my local Consumer Direct who will be in touch with me in 5 days to take more details.

I'll try to keep you all posted...

R

[chizzla]

[quote=Rahoy7;1449968]Consumer Direct told me to write to Express Mobiles and give them 14 days. I have done, but heard nothing from EM. Consumer Direct (OFT) have now instigated proceedings - they have sent my file to my local Consumer Direct who will be in touch with me in 5 days to take more details.

I'll try to keep you all posted...

R[quote]

I registered with this forum today. Happy to know that regardless of what these theiving bastards are doing, there are still normal people such as yourselves fighting the course.

I too have contacted CD and was advised to consider small claims action which I am currently exploring.

I too would like to contact watch dog and any other org. necessary to get some action against these indolent bastards at EM.

Anyone have a direct line which would'nt cost me a bundle to speak to WD please.

I am so angry about this issue, but will keep cool and not lose my head as I will get even using any means available.

Lets fight together people.

[EYEVBEENSTUNG]

[quote=chizzla;1450461][quote=Rahoy7;1449968]Consumer Direct told me to write to Express Mobiles and give them 14 days. I have done, but heard nothing from EM. Consumer Direct (OFT) have now instigated proceedings - they have sent my file to my local Consumer Direct who will be in touch with me in 5 days to take more details.

I'll try to keep you all posted...

R

I registered with this forum today. Happy to know that regardless of what these theiving bastards are doing, there are still normal people such as yourselves fighting the course.

I too have contacted CD and was advised to consider small claims action which I am currently exploring.

I too would like to contact watch dog and any other org. necessary to get some action against these indolent bastards at EM.

Anyone have a direct line which would'nt cost me a bundle to speak to WD please.

I am so angry about this issue, but will keep cool and not lose my head as I will get even using any means available.

Lets fight together people.

I would recommended that you send an e-mail to watchdog@bbc.co.uk which is what I have done. If you call it is just an ansaphone service which gives you about 20 seconds only to leave a message.

I have given EM notice of my intentions and after 10 more days will instigate legal proceedings through the small claims court to recover £480 plus costs.Whilst they are still trading I am fairly confident of getting back my money although I still have 12 more months of claims to go and so much more of the same to come. The aim of EM is to totally frustrate people to the extend that they just give up and drop out of their equation.

Good luck in your pursuit and it would be great to hear if of any success stories from anyone!

[manda72]

Hi guys, just reported EM to Watchdog again. Just a thought, how have you been submitting bills, email or recorded delivery? I was encouraged at time of taking out contract to send via email, wonder why now!!!
In future send them using both options because at least we've got paperwork in our hands to show the court.
KEEP COMPLAINING TO WATCHDOG.

[profo316]

hey guys.... I cant believe how many people are in the same situation as me... I am new to all this and saw this forum today... I have complained to watchdog dont know how helpful that will be.. But has anyone tried to cancel the direct debit? or any luck with legal action people are taking?

[mckenzie79]

Originally Posted by manda72

Hi guys, just reported EM to Watchdog again. Just a thought, how have you been submitting bills, email or recorded delivery? I was encouraged at time of taking out contract to send via email, wonder why now!!!
In future send them using both options because at least we've got paperwork in our hands to show the court.
KEEP COMPLAINING TO WATCHDOG.

I've been sending mine via recorded delivery. I have been storing the proof of deliveries from the Royal Mail website. On the new website I know it says you have to send them via email. This is probably so that they can completely ignore them.

[manda72]

Is there a new website up and running for express?
All I'm getting is the usual rubbish about it being under construction.
Still waiting for correspondance from EM and Orange, won't hold my breath!
Looks like court action is iminent now.
Any of you guys had any luck?

[manda72]

Is there any way that we can take the matter to court as a group?
Maybe we could get a better result.
Never having gone down this avenue before I'm not really sure how the court system works. I would welcome any ideas on this.
We could be "The people versus Express Mobiles."

[chizzla]

[quote=EYEVBEENSTUNG;14506 84][quote=chizzla;1450461]

Originally Posted by Rahoy7

Consumer Direct told me to write to Express Mobiles and give them 14 days. I have done, but heard nothing from EM. Consumer Direct (OFT) have now instigated proceedings - they have sent my file to my local Consumer Direct who will be in touch with me in 5 days to take more details.

I'll try to keep you all posted...

R


I would recommended that you send an e-mail to watchdog@bbc.co.uk which is what I have done. If you call it is just an ansaphone service which gives you about 20 seconds only to leave a message.

I have given EM notice of my intentions and after 10 more days will instigate legal proceedings through the small claims court to recover £480 plus costs.Whilst they are still trading I am fairly confident of getting back my money although I still have 12 more months of claims to go and so much more of the same to come. The aim of EM is to totally frustrate people to the extend that they just give up and drop out of their equation.

Good luck in your pursuit and it would be great to hear if of any success stories from anyone!

Thanks for the info. I have just added my complaint to WD. Hope every one do the same.
good luck all.

[siu16]

Hi I am another consumer who have been lured in to a contract deal through express mobiles. I am fairly new just into my second month into my 18 month contract with O2. A guy called Kyle Birket was my salesman. I did call them and ask for Kyle and he came on the phone so didn't think anything of it. I tried to contact them recently to find out any deals for my friend who wanted a contract phone but they didn't pick up the phone the whole day which i thought was strange. Anyway i tried their website which says its out of service until the 28th of March. It is now the 3dr of April and it is still not up. My girlfriend told me about one of these scams so I did a search for express mobiles and found this site. Needless to say I was shocked to find so many who have been scammed, It was always in the back of my mind that they were a bit dodgy but now it is confirmed. I have just emailed Watchdog to support the rest of you's! If it will take so long for the courts to settle this and the phone provider cannot cut off your contract, can't we just cut off our direct debits directly from our banks? If the network provider take us to court as we breached their contracts, can't we just tell them to produce the contracts as mine was a verbal recorded contract with express mobiles were Kyle clearly states the 'cheque back' deal! Wouldn't we have a good chance at winning in court?

[siu16]

sorry did two posts

[Golden Oldie]

Read all the above posts with keen interest, am also going through the same situation here. Do you know if there are any links with this company and Carphone Warehouse or Vanilla Mobile?

I will be looking to go down the small claims route here once the specified time period elapses - please advise on the process, as I gather it is 1) Write stating breach of t&c 2) give 14 days notice of response or legal action 3) fill in and send small claims court doc - anything else I'm missing? - and what information of Express Mobiles is required to file a claim in court, is a PO Box sufficient?

Thanks in advance and lets ensure that these people don't get away with it.

[fiona3]

I am sitting up at 6.30 in the morning suffering insomnia in a big part due to my worries surrounding express mobiles. I knew from the as soon as I received the phone last June that something wasn't right, but apparently as I had used the phone I was now stuck in the contract. I always sent my cashback claims promptly and as asked. I did get my first cheque but that took forever to receive. Like you all I am now waiting. I am currently due the cheques for instalment 2 and 3. I have phoned and written emails and been given lots of different excuses as to why the cheques haven’t arrived.

When I first got the mobile the company was called yes mobiles and I think within the month of getting the phone it changed to express mobiles. From what I can tell Vanilla mobiles is a company within Carphone warehouse. Vanilla finds hundreds of other companies to get new customers for them. Express mobiles being one of them. I am really scared because I can't afford this anymore. I barely even use the phone as I’m with Orange and find the network range appalling. I even renewed my old contract because of this believing well at least I’ll get this 40 quid a month back. I hope to do all the writing and legal requirements to get my money but I’m never good at things like this. I’ll try to do all that’s been said including Watchdog.
Sorry for the long post. I'm just so upset.

[siu16]

I just got off the phone to try to get to the bottom of this scam. Heres how it went:

*I called O2 customer services, told them the situation and they tried to help. They were trying to get to the point of sale and they found that it was done via Carphone Warehouse. They told me that if i was mis-sold the contract deal then the contract would be in void. They told me i couldn't reduce my tariff until 9mths time. Was also told that if i was to end my contract i would have to pay the 18mths in full. Anyway they transferred me to CarphoneCarphone.

*Talked to Carphone, told them the situation (had to tell them twice - ditzy girl) They checked their systems and there is no mention of any cashback deals on there. They traced the point of sale to Vanilla mobiles which they forwarded me to.

*Told Vanilla mobiles the story and they know all to well the situation with Express mobiles. They even say themselves they don't have a contact number for them and that they are now only dealing with customers via email. I asked her if she knew then why is carphone still dealing with them? She told me carphone deal with over 400 affiliated companies which they don't know about. Surely carphone have to take some responsibility over this as they connect you to O2. But apparently they do not take any responsibility as they are a separate company. She advised me that the best course of action to take would be to send the copies of the invoices to them and inform the they have 14 days to respond. If they do not, write to Trading Standards and file a case as they will only process it if you have tried to make contact with them and given them 14 days.

So heres how the order they trade:

Express mobiles > Vanilla mobiles > Caphone Warehouse > O2, Orange, Vodaphone etc.


1) The course of action i am taking will be to pay my third bill (only been with them over a month but have paid twice already)

2) Send them the three copies of the invoices with a 14 day deadline to respond.

3) If they don't respond write or phone Trading Standards and take it to a small claims court.

4) Go to the bank to cut off my Direct Debit (You can do this via Internet banking also) just before my forth payment. The network provider can't do anything to get hold of your money. You also have good reason to protect you money.

I can just cut off the direct debit now but there would be no way to fight to win the money i lost. So i have to wait and pay my next bill knowing that it is all a scam just so that Express mobiles can 'do me wrong' so to speak and then i have a reason to cut off the Direct Debit and file a case against them to win me back my money. So all in all i stand to lose three months line rental costs (£135) but at least this way you wont have to worry about the monthly costs while you wait for your claim to be processed.

This is just one way of dealing with the problem. I hope this was of help to others in the same situation. Sorry for the long post.

[Julia25]

Have just this minute received this e-mail from Sally Bowles so I haven't given up yet!
Thank-you for your e-mail
Your claim is pending, however due to our current financial circumstances there will be a delay in payment, this will be reviewed on Tuesday 8th April and we will contact you accordingly.
Kind Regards

Does anyone know what they're 'financial circumstances' are apart from dodgy?