Express Mobiles

[mckenzie79]

They have now disconnected 0870 225 9259 !!!!!!!!!!!! I'm losing the will to live!!!

[manda72]

Why don't we all get together and shame this company and the network providers who are obviously party to what is going on. It takes people power not individuals to make a difference. I have contacted the tv programme Watchdog, but it seems that unless others contact and complain my views will fall on deaf ears.

[gs08]

I to have fallen foul of this scam

[aviator36]

I don't know if we are all talking about the same company and fortunately I think I have had a lucky escape. I received a call about getting business mobiles (as I own a business) and everything seemed ok..............until I received no phones and a bill from Orange for £70!! I called Orange and stopped everything I could, they were very helpful and said Express Mobiles are now in Wellingborough (Northants) I have a number and mobile numbers for 2 of their "Employees" if anyone has any more info or needs anymore, please let me know..Paul

[mckenzie79]

I don't know if everyone who has posted on this site is following through with their threats of action, but i have spoken to my local trading standards office and complained about them giving them as many details as i possibly can. They have given me reference number etc, but they did say they were being investigated, whether that actually means anything will happen I don't know. But as Manda72 says, everyone has to follow through and complain to trading standards, watchdog, anyone. If we all make enough noise and complain then something has to happen. I reckon there must be thousands of us being ripped off by these people.

[EYEVBEENSTUNG]

I have just joined this forum for the first time and can now be added to the list growing numbers that have fallen foul of this scam.
I purchased 2 phones on a 18 month contract @ £40 pm each and it is 4 months now since I submitted my very first claim . I too have been met with the same excuses from EM , Xmas delays, cq in the post and waiting for a supply of cq books. I am now owed £240 and submitted my 2nd claim on 3 March so that's £480!
When the telephone service was disbanded it was only then that alarms bells well and truly started to ring and I subsequently found this forum on the website and my jaw dropped!

I have spoken to Oft and Consumer Direct but in truth the only way to pursue this further is through the small claims court ( CD advised it would be £40 but I would need to cq this out.

Action :
Called O2, they said that they would reduce my tariff to 2 x £20pm but at this stage I have said just to note this on file as if by chance I receive money back I will INVALIDATE any future claims with EM if I downgragde. It is a game of patience but at a cost! The company has not gone out of business yet but they hope that peolple like me will just simply give up and drop out of the equation.
I will now e-mail EM to say that they are in breach of their contract and if my cq is not received within 14 days I will take legal action and any costs for doing so will be added and to my claim. I will then send this letter by recorded delivery.
Does anyone know for sure if the their address is the same as stated on their T's & C's and has anyone started legal proceedings?
Also, iwould be interested to know from anyone if EM are still communicating by e-mail.
Hang on in there guys!

[Julia25]

Not only have they disconnected the Accounts Department telephone but you can no longer use the care@expressmobiles.uk.co m as one's emails just appear back in your own in-box. They were still working on 20th March as they acknowledged all my re-sent bills! Ha, ha, ha!!
I too am losing the will to live. Unfortunately I was never sent a copy of their T & C's so don't have an address. I know it was Fareham - can someone help there?

[Rahoy7]

Hiya,

I've heard nothing from Sally or Express Mobiles - no surprise. Consumer Direct (part of the OFT) told me to write to EM. I sent this recorded delivery (Royal Mail has confirmed receipt) and also e-mailed it to them twice. This letter was received on the 19th. They have 14 days to respond. If they do not, it goes back to the OFT.

I also called Orange - they are saddened but can do nothing. They no longer deal with Express Mobiles but originally used companies such as them to drum up business on their behalf. But since the money due us is from EM and not Orange, there is nothing Orange can do.

I will contact Consumer Direct again when the 14 days expires (31 March). You should go down this route. They will give you a Case No., tell you to write to EM and then, after 14 days, will take up your case for you. The more of us who do this, the better!

Good luck!

Rahoy7

[shush]

Hi, big gulp after reading all your posts, so sorry to hear there are so many people in this situation. I took out a contract last may 07 with yes-mobiles and each time i came to claim my cashback was told there was some problem or other. Anyway i persevered and eventually got my cheques, it wasn't until the change of name (suspicious i thought) that i have had big problems. My last claim sent on 15/01/08 has not been paid, i have had all the problems everyone else has had with them. Today i contacted consumer Direct who advised me to write to them etc, which i will do stating breach of contract etc. But it's not loooking good. I also contacted Orange my provider the chap i spoke to was very nice and sympathised but not a lot they can do, i was surprised to find my contract was taken out by The Carphone Warehouse (had no idea thought it was yes mobiles) Anyway Orange are going to reduce my call plan but i did have to push 4 this also i have the address for Orange complaints department, i am going to write to them complaining about their business practice of selling my details to third parties etc.
in case anyone wants this address it's :

Correspondence Department
Orange Pcs Plc
Po box 10
Patchway
Bristol
BS32 4BQ

I have no money to go the route of small claims but i will contact/write to anyone else i can find about this.

Also a painful thought but one i considered was ending contract with orange they wanted £250 early termination fee (terrible) but if in the end express are indeed gone for good if it had worked out cheaper to end contract than go on paying £40 a month i would have to have gone down that route.

Sorry for such a long post but thanks for all your comments and info guys, it has been a help to me . I truly didn't realise there were so many people who have been duped by this company.

[EYEVBEENSTUNG]

Originally Posted by Julia25

Not only have they disconnected the Accounts Department telephone but you can no longer use the care@expressmobiles.uk.co m as one's emails just appear back in your own in-box. They were still working on 20th March as they acknowledged all my re-sent bills! Ha, ha, ha!!
I too am losing the will to live. Unfortunately I was never sent a copy of their T & C's so don't have an address. I know it was Fareham - can someone help there?

Hi

Their address is as follows:

Express Mobiles, PO Box 582,

Fareham, Hampshire PO14 4FQ

I have sent them another e-mail threatening legal action this am which has yet to be delivered or read . I have given them 10 days to cough up and have also sent a letter by recorded delivery.

Good luck!


Express Mobiles

[shush]

Hi
Just to let u know there is still someone there at care@expressmobiles.uk.co m I got an email off of sally this morning saying my cheque will be with me shortly. Have to wait and see on that one, but i have given them 10 days formally by post to send cheque, then it's back to consumer direct if i still have had nothing.

In the mean time Orange did reduce my call plan but only by £5 to £35 a month then it will go down £5 every month until i get to £25 which is the lowest they do. I have gone down the route of complaining to Orange, so i will have to wait and see on that one too.

There is also a forum about express at Money Saving Expert: Consumer Revenge - Credit Cards, Shopping, Bank Charges, Cheap Flights and more
There maybe some additional info on there for people.

[EYEVBEENSTUNG]

Hi

I have taken the same action as you but have not reduced my call plan yet with O2 as this will invalidate any future claims with EM for cq backs .O2 are happy to reduce my plan from £40 to £20 pm.

[manda72]

I have written so many letters, my pen is running dry!
COMPLAIN, COMPLAIN, COMPLAIN TO WHOEVER YOU CAN and keep on doing so, lets not be defeated by these tricksters.
Contact your network provider, they do have a hand to play, even though they like to distance themselves.
Everbody keep posting, this is so important.

[manda72]

how long have you been on the contract? express state in their terms and conditions that you will only invalidate policy if you downgrade before 180 days.
Best of luck to you
Keep at it.

[manda72]

Originally Posted by EYEVBEENSTUNG

Hi

I have taken the same action as you but have not reduced my call plan yet with O2 as this will invalidate any future claims with EM for cq backs .O2 are happy to reduce my plan from £40 to £20 pm.

How long have you been on contract? express state in their terms and conditions that you will only invalidate policy if you downgrade before 180 days.
Best of luck to you
Keep at it!

[EYEVBEENSTUNG]

Hi Manda 72, my contract has been running since Sep 07 ( 2 x £40 pm and not a penny received!) so not quite 180 days. Does it mean then after I have downgraded I can still submit future claims to EM for 2 x £20 in the hope that I will get something back from them? Ha Ha!!
I agree let's all keep posting and it would be great to hear if anyone has been successful. It will cost me £35 for HMCS to submit a claim for £480 but I will do so as we can't let these cowboys get away with it.

[manda72]

Originally Posted by EYEVBEENSTUNG

Hi Manda 72, my contract has been running since Sep 07 ( 2 x £40 pm and not a penny received!) so not quite 180 days. Does it mean then after I have downgraded I can still submit future claims to EM for 2 x £20 in the hope that I will get something back from them? Ha Ha!!
I agree let's all keep posting and it would be great to hear if anyone has been successful. It will cost me £35 for HMCS to submit a claim for £480 but I will do so as we can't let these cowboys get away with it.

At least your network provider is willing to budge a little more, Orange will only downgrade my contract to 35.00 at present, But I've sent a couple of letters in post to different departments complaining that I hold them part responsible for this mess, after all, express have been lining their pockets for them. Have you contacted Watchdog, if not please do, the more of us that complain the bigger their interest will become, like you say we can't let the cartoon conmen win, I want my money no matter what it takes.

[EYEVBEENSTUNG]

Originally Posted by manda72

At least your network provider is willing to budge a little more, Orange will only downgrade my contract to 35.00 at present, But I've sent a couple of letters in post to different departments complaining that I hold them part responsible for this mess, after all, express have been lining their pockets for them. Have you contacted Watchdog, if not please do, the more of us that complain the bigger their interest will become, like you say we can't let the cartoon conmen win, I want my money no matter what it takes.

Hi

I have just left a telephone message with Watchdog today and also e-mailed my story. We need a lot of support for this to create an interest and so anyone else who has not done this please do so!
tx

[mckenzie79]

Originally Posted by manda72

How long have you been on contract? express state in their terms and conditions that you will only invalidate policy if you downgrade before 180 days.
Best of luck to you
Keep at it!

Hello everyone!! Just a word of warning, my terms and conditions state that it is 9 months before you can approach your network provider for a reduction in tarriff. I don't know if they have changed the conditions, they probably have knowing the way these people are operating. Has anyone got their original copy of the T & C's? If so I would love a copy. I don't know about everyone else here suffering the same treatment, but i would love to see these people on watchdog, hopefully as Manda72 again rightly says we all have to make as much noise as possible. Please, please, please everyone complain to consumer direct, oft, offcom and even watchdog. I'm currently going through the legal route, following advice from consumer direct and then when i get no response ( see the faith i have in them!! ) i'm going all the way to court and i'll see them there.

Take care everyone!!