Express Mobiles

[MacDonald]

Does anyone have a genuine address, company registration, etc. (not a PO Box number) for Express Mobiles? I propose taking them to the Small Claims Court, but need these basic details before I start. Thanks.

[buzby]

You'll need to know WHICH 'Express Mobiles' you are actually dealing with before you can contemplate any action - its trading name is immaterial, as you need to discover its 'legal entity' which is how Companies House knows it as, then you can raise your action quoting their name, company number and that it trades as 'Express Mobiles'

[IKDRF]

Originally Posted by MacDonald

Does anyone have a genuine address, company registration, etc. (not a PO Box number) for Express Mobiles? I propose taking them to the Small Claims Court, but need these basic details before I start. Thanks.

The initial threat of legal action, with a deadline, worked for me. Best inform them of your intention with a deadline first.

[dasterdly den]

regards express mobiles. Thank you all who have posted help regards this awful company. We have after many phone calls managed to get our first £120 check back, at long last .This is after seven statements.We threatened them with small claims court. We were angry but polite to all the different telephone operators we spoke too.We are not giving up and will fight each time our check back is due, phoning them every 3 days after the due date. never to do business again, when this contract ends. we may even go down to oranges most minimal contract, after 9 months, and put it down to experience.they have a free phone number for there customer services which is an 0800 number which we have and is always answered quickly by them they are probably hoping l am a new contract enquiry!.. l will post it when l am at home as l do not have it here.The cheque had for Telco Ltd/express mobiles on it , romsey branch of tsb this may help in tracking the Telco link down. our guess is express mobiles work for Telco, who seem to be a big company.

[JazzyKeith]

I have had enough of this outfit.

I have traced them to the following address:
Yes Mobiles
24 PICTON HOUSE
HUSSAR COURT
WATERLOOVILLE
HAMPSHIRE
PO7 7SQ

I have written to them stating taht they are in breach of contract by not making the "cheque back" payment and have threatened with the small claims court. I have demanded all monies paid under the contract be returned to me.

I will let you know what happens!!!

[buzby]

There are TWO contracts here. If you are asking them to return your line rental, you're asking the wrong firm. Your contract with Yes usually only requires to you send the required documentation - you've never actually paid them anything.

[Lord Alderbrook]

Are u sure that they are the same company. I have phoned and written letters and e-mails to express mobiles at po box 582 fareham but never received an answer or acknowledgement. I have now given them a deadline of March 17th before i take the threatened action of trading standards and the small claims court. This date has nearly been reached and i still have not received a reply. I'll go to trading standards next monday but i do need to know the correct company and address for the court action.

[Lord Alderbrook]

TELCO appear to be the parent company of Yes mobiles.
Is it YES Mobiles that i need to take action against. ?

Name & Registered Office:
TELCO LIMITED
24 PICTON HOUSE
HUSSAR COURT
WATERLOOVILLE
HAMPSHIRE
PO7 7SQ
Company No. 05078200

Name & Registered Office:
YES MOBILES LIMITED
24 PICTON HOUSE
HUSSAR COURT
WATERLOOVILLE
HAMPSHIRE
PO7 7SQ
Company No. 05153040

[buzby]

As I noted in Msg # 22 there are MANY outlets using the trading style 'Express Mobile' you need to discover whether the firm you are dealing with IS in fact a registered company (Limited) or run by a private individual or partnership, only then will any LBAs and subsequent legal action become effective.

Incidentally, you cannot take action against a 'parent' company if the one you are dealing with is already a Ltd company in its own right. If the company is indeed Express Mobile Ltd, any action against the two other named firms will fail. Only if Express Mobiles is a trading style of one of them, in which case your action will be against; (for example) Yes Mobiles Limited (Company Reg 05153040 - Trading As 'Express Mobiles') or whatever.

[Lord Alderbrook]

Well still no reply to emails or recorded delivery letters. Their phone is now out of service - so we can no longer talk to our beloved Samantha. So unfortunately it looks like they are going the distance and going to court. I have found the company to take action against is TELCO LTD. Has anyone else actually taken them to court? What was the result.

[kitt001]

Oh dear, I also have tried phoning them today only to find a recorded message telling you to go to their website, which doesn't exist. They are due me cheques from september 2007 till now, I havent recieved anything from them and now I cant even contact them!! Can anyone offer me some advice on what to do please?
thanks, kit

[kitt001]

Hi everyone, well, i sent a rather threatening e-mail to our dear samantha yeaterday and lo and behold she telephoned me today with the same old excuses, apparently they have "run out of cheques" anyhow, this is the number she called me from :08702259259. I posted this number on the moneysavingexpert forum and people have been able to reach her. i'm not sure how long she will have this number for so my suggestion would be for as many of us to phone her before its either changed or is cut off.

Good luck

[Julia25]

I also have suffered from this scam! I sent my first three months' bills by post to an address in Fareham supplied by Express Mobile on the telephone. After waiting over a month I chased them to be told they had never arrived and I should scan and email them.

My email was acknowledged by a standard message from Sam Ashworth (Samantha I was told) dated 31st October 2007 (my email went off in Jan 200 saying my bills had gone to the Accounts Department and I should wait 28 days. Since then I've sent off my next 3 months' bills and received the same acknowldegment from 'Sam'. I have now received a letter telling me that 'they are unable to process my claim as I had failed to comply with their cheque back procedure which is fully set out in our terms and conditions a copy of which was sent out to you in the parcel together with the mobile telephone (I don't think it was!)'

Has anyone heard of someone getting any cash back for this!

Meanwhile I have a 15 year old who is delighted with his new contract telephone and a husband who is triumphant with his 'I told you so's' when I started all this!

[Julia25]

Have just seen Kitt001's response and have rung that telephone number. Sam has left the company but apparently I'm being rung back tomorrow. Thank you Kitt001

[reeskyle]

Hi everyone,

We sent our first 3 bills via e mail to Express Mobiles - did everything ok and had a confirmation E mail that we would receive our first cheque within 28 days. That was way back in December! Since then we have had various replies to E Mails and a Freefone Number which this company did have but has now been disconnected ranging from "the office was shut until Jan 3rd - we are catching up with paperwork" to the latest "we have run out of cheques and are waiting for new cheque books". Each time we have been told that our cheque is a High Priority and will be sent out by Registered Post within 3 working days. Each time when we have managed to speak on the phone, the woman who answers sounds completely genuine and assures us that we have done everything correctly and we will be reimbursed very soon. I had enough last night and sent an e mail stating that they have now breached their T & Cs which clearly state that a cheque will be sent back 28 days after the request is received, and threatening legal action if I receive nothing within the next 3 days. They have not even bothered to reply!! I am so mad and will not now let them get away with this. We all work hard for our money and there is no way that we would have tied ourselves into a contract costing £40 per month without the lure of cashback which we were going to use to put towards a family holiday. I think that our next step will be to contact Hampshire Trading Standards and the Small Claims Court. I know it's hassle that no one has the time for but maybe if we all do it we will get somewhere. Watch this space!!!!!!!

[Julia25]

Now have Ryan on 0870 225 9259 looking into it and trying to tell me that I was never registered on their cheque back scheme until I pointed out I had their acknowledgements to my emails and a letter telling me why they weren't going to pay me anything!

[Rahoy7]

Folks,

I'm having all the same problems as you. My first cheque arrived no problem after 28 days. My 2nd has not yet - 37 days and counting. When they were taking phone messages they told me that my claim was valid, etc. but that they had 'run out of cheques.' Then they stopped taking calls on their freephone number but said to e-mail in. After initially getting the odd response to say that they aare waiting on the cheques arriving, they are now no longer answering either care@expressmobiles.uk.co m, chequeback@expressmobiles .uk.com or support at expressmobiles.uk.com. I have sent over 40 e-mails.

I rang the number I got on this site, namely, (0870) 225-9259, and various Nicola and Ryan have said that they cannot put me through to Sally Bowles (the head of the chequeback scheme), nor does she have a number. They themselves have to e-mail her. This is dubious and they have no, more or less, told me to stop calling but to e-mail.

I spoke to the OFT who told me to write to Sally Bowles, recorded delivery, giving her 14 days to respond. I also e-mailed this letter. If she does not, then the OFT - Consumer Direct (who have given me a case number in the meantime), will persue my case.

Those I spoke to on the phone know this...I even told them I will get my solicitor involved and take it to the Small Claims Court, but they don't care, I don't think.

In 13 days, I will call back the OFT, unless by some miracle, Sally gets back to me.

[manda72]

Hi I'm just another angry, frustrated and downright fed up casualty of express mobiles. My problems started back in June of last year. I could kick myself now for being sucked in to such a scam. I have been fortunate to receive my first two chequebacks but it was'nt easy, telephoning on numerous occasions just to be fobbed off with lame excuses, I finally threatened court action which seemed to hit a nerve. Only now I'm in the same situation again, 28 days have been and gone and I am still waiting for my cheque. This time however they are no longer answering the phone and any emails I send remain unanswered. I finally lost it today and sent an email threatening them with court action if I do not receive my money in a week, truth is I don't hold out any hope from what I have read. I really don't know where to go from here. I like many other people in this situation cannot afford to shell out the money each month with no return, to make matters worse I hardly use the phone, I only took up the deal because I thought it was free. I could really do with some support right now.

[manda72]

Originally Posted by reeskyle

Hi everyone,

We sent our first 3 bills via e mail to Express Mobiles - did everything ok and had a confirmation E mail that we would receive our first cheque within 28 days. That was way back in December! Since then we have had various replies to E Mails and a Freefone Number which this company did have but has now been disconnected ranging from "the office