Please help - list of common failures

[dave]

Hi all,

We all know that all companies cock up - some more than most.

I am trying to collate the most common cockups.

Please add to this sticky, preferably in a one line statement, the cockups that you have experienced over the years.

e.g.

DVLA ignored SORN declaration and I was fined.
Company XXX refused to refund me when good were faulty from outset.

etc....

All will become apparent soon....

Thank you.

[buzby]

Phantom (spurious) debits from Virgin Media that average 10 per annum. Making NOT paying by DD a no-brainer.

[stephenhayes]

offering you a term and contract at a price on the phone. Only for this ot be wrong. They then deny what they have said on the phone. Your word against theres? Wheres the law?, will the law support you? You get the bill after the 14 day call of period so thats another thing the tell you.

ive been a customer of 3 for a few years and have not previously xperienced this.

Many thanks
stephen

ps, suppsoe you cn call that misleading customers on the phone and trying to claim more money than your expecting.

[AnimalMagic]

AON has not sent me an insurance certifiacte for my car after 7 months!

AvRabbit has not refunded my money on return of an unsuitable item.

BT 'restricted' my phone line while debt was in dispute. Then charged me £10 reconnection fee.

IR are confused over whether I should be filing returns. I have a letter saying I no longer have to file a return (despite my doing so anyway) followed by a threat of dire consequences if I don't...

CAG offered to help with harrassment, then didn't respond to my postings or emails...

[Darren]

IR - I had 2 letters yesterday, 1 saying I have not sent in my tax return for 2001/2002 and the other a bill for £3000 for that year.

I rang them to ask why they had taken six years to write to me, when it was them who lost it in the first place. now I have to fill in another for that year but I no longer have records for that period - Totally useless b*&^%$£ds

[Sev]

Hutchinson 3G, made an old cancelled account live so that they can still keep you as a customer and send you bills years later for call that you did not make. Natuarally this is followed up by debt collectors.

[brindles]

sighned 1 year contract with vodaphone. still billed me after the term was up. told them to stop but they continued and then added on the charge for the phone. all now on my credit report. great.