Tiscali Charges

[mdcdeve]

Hi, just wondering if anyone could help me out with what to do?

Back in early June i switched from Tiscali BB to Virgin BB, this was because Tiscali were charging me more than they should have been, sometimes alot more for reasons unknown to me. I'd been a Tiscali customer for three years before hand and starting in February they had these "IPStream" problems which severely limited your internet access, i only found out about this at the end of may, they conveniently didn't tell anyone about this problem for 4 months. and then i only found out after reading the forums where the "community manager" finally announced these problems, then my last 3 complaints to Tiscali (some 4 months old) suddenly came back giving me the same answer as the forums.

Over the 4 months i had complained to Tiscali numerous times, also i had complained to ISPA (3 times) Tiscali failed to contact me about any one of these complaints which is serious. I tried to get a CISAS reference number etc and funnily enough Tiscali by mail or phone didn't seem to know what CISAS was which is weird.

Finally anyway i just gave up on them, even though what they were doing was illegal by not responding to ispa and not telling me the CISAS reference number, what could i do about that? i didn't know really so i switched to Virgin in early June. A week later someone from Tiscali called (someone from UK and not India) he was very rude and impolite, he wanted to know about a complaint i had made to Tiscali (this complaint was 4 months ago) i was thinking what's wrong with them? this was 4 months ago and now some rude person calls me up asking about the complaint? it's too late since i have switched. He wouldn't let me get a word in edgeways, i got through to him that i did complain but i've switched then he hung up. Tiscali called again many times, every time it was someone rude asking about complaints, trying to sell me Tiscali services and to get me to come back. In the end i had hoped i got through to them that i don't want any Tiscali services and to leave me alone.

But anyways as you know 1 month or so later, today i received a £50 charge. I have no idea why, no letters no phones or anything even after i didn't try to get all the money back that they have unlawfully taken from me.

[kryotnX]

hi there, i know where you are coming from with tiscali, i had nothing but problems with them.

they branded me as a high bandwidth user as i have to download files for work. these files werent always in their peak times either. they said that if i was using P2P software to share software then i would be contended with other high usage users. i do not use P2P for anything, i quite simply download software from my head office to use at work.

so i found myself getting slower speeds with tiscali's "8mb" service than i did with my old 512kb connection through BT.

well after a few months enough was enough and i went through the 4 month fight for a MAC code. i had to threaten them with court action if they didnt provide me with the MAC code straight away!!!

anyway. i switched to BT and have been happy with their service. but even thought i cancelled the tiscali contract as soon as i got connected with BT they still keep sending me a monthly bill LOL i have emailed, phoned, faxed them and they just keep on billing me. as far as i am concerned they can continue. cos i have proof of receipt of my cancellation letter :-/

[binkhus]

dont get mestarted with tiscali! the customer service is rubbish.icancelled last year because of slow speeds i complained loads and they only got a phonecall from them after i had switched with themtelling methey wouldnt end the contract their end unless i agreed to pay a final bill which would include 5 months worth of unused bb because i ended early. they hung up on me when i said i was recording the call and i havent heard fromthemsince