Virgin Media

[MR ROB]

I've been having problems with them form day 1. I signed up online but as i kept having these problems that they wouldn't address i refused to sign the customer agreement with them evenj after numerous reminders.. Now 4 month down the line i've had enough and i want out!! Can i return their gear and quit as i'm not really in a legaly binding contract am i?

thnaks

[buzby]

If you've paid them any money in the past, they could argue you've accepted their services and paid for them. If there was a minimum term for service (12 months?) they'll try to hold you to this, and report any missed or non payments on your credit record, so it is often better to fight the battle now, and get them to agree to a cancellation due to their dreadful service, than try to sort out the problems as a 'debtor'.

[2Grumpy]

I agree they can argue that you do have a contract - so keep on paying.
If you can't negotiate a cancellation based on non-delivery then fight for a proper service and compensation.
Contracts work in both directions and both parties have rights.
Try applying penalty charges on them!

[MR ROB]

If all else fails i'll just drop down to a £10 a month tarrif and pay that... then i'll give Sky a go.

[buzby]

Originally Posted by MR ROB

If all else fails i'll just drop down to a £10 a month tarrif and pay that... then i'll give Sky a go.

As you'll see from other threads, they're not much better!