Poor reception > Cancel contract

[JJ28]

Hiya all,

Been on T-Mobile for 18 months now, originally on a 12 month contract and then upgraded to an 18 month contract in January of this year. all fine no probs well happy.

Had to move in March to another part of the country with no / limited signal. irlfriend is pegnant and needs the phone. Paying £35 per month for £180 allowance but only using £10 of the allowance.

T-Mobile want £306 to cancel the contract :o

Has anyone managed to canel a contract still within their contract term due to poor / no signal?

I have sent a letter to their complaints department, but don't hold out too much.

Ta

[midge61]

Hi
My daughter had exactly the same prob with Virgin. They refused to cancel contract and she has had to pay two contracts since Sept last year. She hasn't paid the final 3 months of Virgin and it's now with DCA so I have just written to Virgin to try and get them to wipe it but no reply yet.
I've tried to say that as there is no signal in her area then they are not supplying the service that they are charging for and they can see from their records that no calls have been made since Sept.
The prob is you are paying for the phone so really it is like a hire purchase contract so I dont know if that can help.
Good luck

[crashed]

I've got the same problem (among others) with T-Mobile

I've had no luck

[path_finder]

Have you checked your Ts & Cs? There is usualy something in there that says that if they cannot provide you with reception in an area then you have the right to cancel

[snu]

Originally Posted by path_finder

Have you checked your Ts & Cs? There is usualy something in there that says that if they cannot provide you with reception in an area then you have the right to cancel

Actually it's normally quite the opposite. There's often a 14 day cooling off period for you to test it in areas that are important to you, after that you're SOL.

[complete]

The only right of cancellation since May 2005 with TMobile, is the 7 day distance selling regulations, but this is only if the handset is unused or the handset is faulty.

Other networks are going the same way, such as THREE.

They cannot guarantee that the coverage will cover every inch of the UK, and it is not the networks fault if someone previously enjoyed coverage at home and then moved to a home with poor or zero coverage.

TMobile offer Street Check where you can check coverage down to street level.

http://www.t-mobile.co.uk/shop/your-...overage-check/

If you have checked coverage and it turn out that it doesnt work in that street then they give you 14 days to return the handset.

[JJ28]

Well there are some nice people out there.

Got a phone call from T-Mobile the other day saying that they are willing to cancel the contract due to the amount of emails sent to them with no redemption policy. Even got my PAC code over the phone to do this.

Well chuffed