ISP took to much money help

[Markb03]

My isp took £71.29 this month out of my bank account. £50 of that was for a cancelation fee. I told them though to cancel the cancelation and as I had not used the Mac code then there was no issues.

Am I entitled to the £50 back as I kinda need it?

Cheers

[MARTIN3030]

Welcome to the site.
Can you give a little more info ie;who we are talking about ?
Have you put something in writing to them that you want this back ?

[demon_x_slash]

Was it taken out with a Direct Debit? Companies have to advise you 10 days before they take the money that the amount has changed (none do, but it's part of the Direct Debit Guarantee). Go to your bank and they are obliged to refund it to your account.

Direct Debit Guarantee

Under the rules of the Direct Debit Scheme, should any money be taken in error, then the customer's bank or building society must, on request, make an immediate refund to the customer's account. This is the Direct Debit Guarantee. This covers situations where the originator has not given the required advance notice regarding a change of amount or date. It also protects customers should an incorrect amount be debited or if a debit occurs earlier than the specified, agreed date, or in error (my emphasis).