Carphone warehouse/Talk Talk;Have you been a victim ?

[MARTIN3030]

I am extremely fed up of hearing daily these stories of overbilling,disconnection s/long waiting periods for re-connections after bill payment has been made/Costly charges being made for speaking to their overseas call centres/lack of response to reported problems/Their excuses of teething problems with the Vista programme and countless other complaints.
If you have been a victim of any of these then please give brief details here and I will contact you.
I hope to gather enough info to submit a mass complaint to both the F.O.S and Offcom.

[Joa]

Hi Martin; I am now on my second court action against TalkTalk. First one was settled in full, as they have admitted serious errors in collecting payments from my bank account(on some occassions taking money twice, which led me to incurr bank charges). Second claim (hearing tomorrow) involves TalkTalk broadcasting to all my incoming callers that my line is restricted because I have not paid the bill and requesting them to give TalkTalk credit/debit card numbers!
When I signed up to TalkTalk I have spent hours on the phone to their most useless technical support, because for months the connections was awful or non-existant. I received rude letters back where the Customer Service offered no apologies but asserted that they have a right not to be perfect
So, yeah, count me in if you want to start a mass complaint.

Martin says;

Absolutely Scandalous....heres the link for all to see
And Joa....I would file a complaint to the Information Commissioners Office they are in breach of the data protection act here using the 1998 act as afforded to you by disclosing info about you to third parties without your permission.......even if you did grant it in your contract I am sure you did not agree to them doing it adversely.

http://www.consumeractiongroup.co.uk...-everyboy.html

and here:

http://www.consumeractiongroup.co.uk...tml#post948851

[weegirl]

I have a previous thread on Carphone Warehouse mis-selling me a business contract if you want to check it out. I got it sorted, (saying that I'm still waiting for the payment) but that isn't the point, I had so much hassle.


ok link to that here I found it.

http://www.consumeractiongroup.co.uk...-mis-sold.html

[MARTIN3030]

Joa keep us updated.Good luck in Court although I know they will probably settle on the Court steps.
WeeGirl I have found this and put in the link for your thread Thank you.
Keep them coming guys.

[puzz1ed1]

Hi Martin

we ran into problems with TT a few weeks ago, and were disconnected hourse after they agreed to keep line active for 7 days pending payment of bill. They said there was nothing trhey could do after that, and that we should contact BT. 3 weeks later, we're still without phone and internet

[MARTIN3030]

Yes this is something that needs addressing.It seems that there can be a long interim period for getting re-connected.

[sbb1979]

I wanted join Talk Talk for free broadband. Got my MAC code from Eclipse where I had my broadband before. Joined Talk Talk for phone and for the free broadband. Gave them my MAC code and they came back to me weeks later saying that it wouldn't work and that in order to get broadband with them, I'd need to cancel my account with Eclipse and then order it through them again. This would have left me without broadband at all for over a month so I told them that I'd leave it and cancel my talk talk account. They charged me £75 to do this even though I was within the 3 month cancellation period and threatened to pass my details on to a debt collection agency if I didn't pay.

It gets worse..... I then decided to go with Sky. I again, got a MAC code from Eclipse. Signed up with Sky, gave them the MAC code and was told weeks later the same thing. The Eclipse MAC code doesn't work with their systems! I thought that there was a ruling that ISPs were supposed to allow easy changing between suppliers!

I'm now determined to leave Eclipse and so I phoned them up to cancel my account altogether and clear my line. They've told me that they can do that, but it will take a month and also that BT have started charging people £36 to cancel broadband accounts. Do you know what the only way to avoid this is....using the MAC code!!!

I'm furious about this.

[NitrousOxide]

Hi
I've been helping out a friend who has a disabled daughter, who recently left Virgin to go to talk talk. Nothing but hassle from day one.
No internet for about 6 weeks, useless customer care (the call centres are all in India) they basically repeat the same thing each time.
If they get any hint that you know what you are talking about or they can't answer you they disconnect the call!! I replaced the low quality cables that come with the modem with high grade ones and they tries to blame the new cables (even though it didn't work with the supplied ones).
Terrible absolutely terrible.

[fuzzywuzzy]

Joined Talk Talk

I refused to pay DD on the grounds thier paper work was innacurate.
They agreed it was and wiped the extra charge each month for non Direct Debit.

Phoned in April to pay my bill paid £64, then was cut off the next day.

On the records it shows some one in the credit department put a disconnection request in only 3 minutes before i paid the bill.

Yet i specifically asked when paying my bill was the account upto date and correct. I have been advised now that the computers are slow at updating and this cut off entry would not of been known.

The cut off request was then sent to the main hub, that takes 24 hours.

So the cut off could actually of been stopped with a phone call... I belive it was my challenge regarding thier paper work and my refusal to pay by DD that did it.

I spoke to a friend about it last month and exactly the same happened to him, it was straight after paying a bill on his card that had failed to go out on his direct Debit.

I had one last small amount to pay and i have.

If they approach me for anymore they can go whistle.

Regarding the internet we were connected on time and never had one problem with it, shame they can't provide that everywhere

Fuzzy

[john48]

Hi,

We had our phone line stolen (slammed) by Talk Talk using fake address & name.
Only found this out when our broadband went down & eventually our ISP (Orange) told us that we were no longer on a BT line.
Have complained to OFCOM & written to Talk Talk & are awaiting response.

Totally disgraceful company , should be avoided at all costs.

[fuzzywuzzy]

Originally Posted by john48

Hi,

We had our phone line stolen (slammed) by Talk Talk using fake address & name.
Only found this out when our broadband went down & eventually our ISP (Orange) told us that we were no longer on a BT line.
Have complained to OFCOM & written to Talk Talk & are awaiting response.

Totally disgraceful company , should be avoided at all costs.

Hi John.
what is slammed?, is that any thing to do with how they are cutting people off, should i be looking into this further.

I have not had a land line since so i wouldn't know if this has happened.

Fuzzy

[john48]

Hi Fuzzywuzzy,

We'd never heard the term before either but it's what the telecoms world use for the unauthorised switching of phone, broadband connections etc. from one provider to another(the 'slammer') We only found out when we complained to Ofcom & they used it.
Looking at your post I don't think this is the problem in your case.

Hope that helps

John.

[dhoop]

Hi I hope you guys don't mind me butting in here. I just came across this site on google. Not sure how to start on this site so I am jumping in with both feet.

Have a nightmare with talktalk.
My mother created a landline and broadband account with them early in 2006.

At the time she was promised free broadband but after 3 months was told she could no longer get it and was being charge £15 for broadband alone plus a bunch of mysterious 0845 numbers. The bills have been outrageous!

So she decided to switch to pipex in 28th feb 2007. I got her MAC and the switch was supposed to happen on the 16th march. She cancelled the direct debit.
However she still continued to receive bills for line rental up until June. Numerous letters and phone calls were made to a customer service department I can only describe as incompetent and unethical.

She did get an apology from them a month or so ago. saying they would credit her account with £290 of over-payments..but she has yet to see this money.

She received a final bill on the 9th June to inform her that the account was now closed and a final payment of £17.76 was due. She paid that by switch over the phone to them. She checked with the bank and it was definately paid. I have the bill in front of me.

Now it's the final straw. A letter arrived on 23/07/07 from Robinson Way debt collectors: A formal notice of intended court action claiming she owes £27.76. Robinson Way have phoned her twice in the past two days to demand payment, even though she has told them this is a mistake. I don't want her to give in and pay it...because I don't think it will be the last of it. I'm sure there would only be more demands for more money in the future!
And what about those over-payments??? !!!

I'm sorry this is such a long post. but my mother is 68 years old and she has become anxious and is at her wits end. It seems no matter how many letters or phone calls she makes nothing gets resolved.

What can I do to help my mother??
best wishes, roz
_________________________ _________________________ _______
EDIT: I think I put this in the wrong thread. Apologies I will repost.
Regards.

[Joa]

Petition-them.com
TalkTalk Cstomer Services the WORST ever.
Sign the petition.

[dhoop]

Consider it done!