SLC collections job specification

[Thepower]

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t(20,1)Description

t('12')Full Time Collection AgentsFull TimeCollectionsGlasgow, GBSalary: £13,920 + Bonus
The Collections Department is a dynamic workplace that is recognised by its prolific successes. Staff working in this target-driven department use excellent negotiation skills to negotiate repayment of student loans with customers who are in arrears.

As a Collection Agent you will undertake the following duties:

§ Pursue borrowers in arrears and obtain a promise to pay from borrowers and agree a repayment schedule within Company guidelines.
§ Ascertain correct address and employment details and/or obtain a properly completed Deferment Application Form with evidence of income from borrowers, if appropriate.
§ Meet challenging targets on a sustained basis.
§ Optimise collection performance by dealing effectively with inbound/outbound telephone calls.
§ Undergo reasonable training as required by the Company
§ Undertake other tasks assigned from time to time by the Team Leader.
§ Adhere to the Company’s rules relating to the security of property and information and to report any breach of these rules.

Click here to view the Job Description (89KB)
You will be PC Literate, have excellent telephone/negotiation skills and ideally 12 months collections experience.Youmust have good communications skills and be results driven.
Click here to view the Person Specification (59KB)

Various Shifts Available:
Dayshift
Days: Monday to Friday 9.00 – 17.30
Hours: 37.5 hours per week
Morning Shift
Days: Monday to Friday 8.00 – 16.30
Hours: 37.5 hours per week
Alternate Backshift – This shift attracts a 7.5% shift premium.
Days: Week 1
Monday 9.00 – 17.30
Tuesday 12.00 – 20.30
Wednesday 12.00 – 20.30
Thursday 9.00 – 17.30
Friday 9.00 – 17.30

Week 2
Monday 12.00 – 20.30
Tuesday 9.00 – 17.30
Wednesday 9.00 – 17.30
Thursday 9.00 – 17.30
Friday 12.00 – 20.30
Hours: 37.5 hours per week

Holidays: 25 per annum plus 8 statutory holidays

This is a genuine post


Found this when looking through the SLC web site, found it VERY useful when the telephone harassment started again. I just quoted from their job description and asked them if they thought they we doing their job well?. Just kept quoting thier job description….. freaked them out…..and put the phone down.

Also useful to find out when there open and closed

This is public information open to anybody on their web site, useful if you want a job at SLC too….

[emmaf01]

I couldn't live with myself!

I would be afraid of eternal hell and damnation- involving constant ringing phones and people insisting I pay money I don't have.

[CAGisforME]

Great Ammunition though!

Thanks!

[morrie]

Nice to see it is bonus related and has 'challenging' targets. Pay ain't too good though and you run the huge risk of losing all your friends and possibly family. One thing though if you work for them you will not reach the threshold to need to pay back your loan should you have one although I cannot see any graduate stooping so low.