Home Learning College

[my wee man]

hi

Hope someone can give me some advice?

Back in feb 08 I decided to take a course through Home Learning College signed the agreement payed dep and materials were to be sent within 7 days...7 days came and went ..so I decided to cancel the course via email and letter( have no proof of letter and HLC tell me they have no record of it )...anyway by late March started to receive telephone calls from HLC about arrears(still no materials)when enquired arears what for?
HLC told me materials had been sent throgh DHL and that they were signed for(which I know I never signed for anything) requested proof of signuatre from DHL...they have no record of this

Received letter from APEX Credit Ltd which HLC have handed payment over to them.
I have now received materials at end of June almost 4 months later
HLC will not take payment direct form me
I am perpared to make S/O ot HLC now for the materails

Would like to know How to go about gettting my name off this Apex list? will it blacklist my name?? Or has HLC ths right to done this??
Have threaten them about going to my Solictor and Watchdog about there services and additude.

[Brassed off]

Hi and welcome to CAG Love the username

Can you let us know how much the materials cost and what deposit you made? Just a rough amount will be fine.

Firstly, don't speak to HLC or Apex on the 'phone at all. If you have a copy of your e-mail to HLC cancelling the course, print it off as it will show the date you sent it. Also, contact DHL and ask them to put in writing the fact that they did not send the materials out in February and that they have nothing on their records to show this. Make a note of the person you speak to so that if you need to chase DHL up on this, you have a name to quote. You also need to request a copy of the proof of delivery you signed for when you received the materials in June.

When you have all the information to hand, write to HLC and head it "Formal Complaint" (if you need help with writing the letter, just post back on here and we'll help you). Detail all the problems you have had, enclose the e-mail you sent them, the proof of delivery you signed in June and the letter from DHL stating that they did not send out the materials in February and state that you are willing to pay HLC by monthly standing order. Don't forget to keep a copy of all the correspondence you send and make sure you send the complaint recorded delivery so that you can check that it has been received on the Royal Mail website.

As previously stated, if you are contacted by Apex or HLC on the 'phone, don't enter into any conversation with them at all, just ask them to put everything in writing.

One last thing, did you receive notification in writing from HLC that they had passed the debt to Apex?

Please let us know how you get on. If you need help with anything at all, please don't hesitate to post on your thread.

Good luck

Bo

[my wee man]

breech of contact??
the course cost £1300.00. when the lay from hlc visited my home and I signed the agreement, she informed me that I could sit the exams in my local college which is only 9 miles away( and I don't drive).
Now after investiagting with my local college they don't take in exterior students, When I spoke to the AAt board they told me that the only place in N-Ireland is in Belfast.... I rang the college in Belfast and they informed me that they had stopped taking in exterior students under AAT over a yaer ago.
Where do I go from here? will I still be liable to pay for this course under the agreement??? Any advise be grateful.

confused student

[eddie12]

Hey everyone,

Last week a HLC "salesperson" came to my house after I requested information online about a computer course. The guy managed to get me to enroll, for £100 deposit and £75 a month for 2 years.

After the guy left I googled Home Learning College and found a load of people unable to cancel their course and losing thousands of pounds! So I phoned up to cancel my application. I was told to send an email to customer.support@homelear ningcollege.com giving my name, address, student number and course code, which I did. I also sent a hard copy to the address on the contract. No reply. I phoned the next day and they claimed to have no record of the email I sent them. I sent the email again today, stating that the contract says that I "have the right to cancel up to the seventh day after receiving course Materials" and requesting written confirmation of this cancellation from them. As I haven't received course materials yet I assume that I am fully within my rights to cancel all Service and Credit agreements.



I'm really worried as I'm currently unemployed and I really don't need this hassle, so I'd really appreciate knowing whether and how your situations have been resolved.

Thanks in advance.

Eddie

[my wee man]

Hi eddie

If you haven't received your materials yet I would send a recorded letter asap..and refuse your materials...making sure you get a copy of the courier's signuature that you have refused them..

Also if you happened to live in N-Ireland, no college will accept a outside body...which lead to my "breech of contract"
hope you get things sorted!

[eddie12]

thanks wee man

Update: I emailed them yesterday requesting written confirmation that my agreements have been cancelled. They replied back saying...

"Please be advised your course has been cancelled. Your deposit has been requested please allow 3-10 days to reach your account.
No further payments will be taken."

However the course materials arrived this morning whilst I was out (my housemate signed for the parcel) along with a letter containing a copy of my credit agreement with a section to sign and post back if I wanted to cancel the credit agreement. I sent this back via recorded delivery (although the post office said that the address was for a different company... "Assets Reunited Ltd"... Hopefully its just a different company in the same building?)

The form on the credit agreement says that if I cancel the agreement HLC will arrange to collect the course materials from me, so I haven't sent the parcel back yet... is this wise?

Thanks

Eddie