Received an 'Interim Annual Statement' yesterday. No payments credited - despite the fact that I've been PAYEing for 4 years. Balance is £4k odd - can't remember exactly what I borrowed, but it damn well wasn't that - they've been merrily compounding the interest since 2001.
So I 'phoned them.
Yes, they agree the account is being paid. However, the IRS has yet to forward any payments. They haven't the faintest idea what payments have been made, or what the balance should be. As soon as the payments ARE forwarded (no, they haven't a clue how long that is likely to take), they will 're-calculate' everything
So that's all right then.
Is there anything I can do? I suspect the loan's actually nearly cleared. Don't really want to carry on paying for chuff knows how long...also, I don't actually trust them to calculate
anything now.