SLC not responded to my complaint

[welshwizard]

Hi there

Inspired by the many success stories here, I registered a level 2 coplaint with SLC at the end of Feb 2008 (25/02). They acknowledged receipt of the complaint the same day and then on 13/03 they sent me an email to say it may take longer to deal with. I don't know why, I have sent them my confirmation of receipt of incapacity benefit since 1998 - to me it's clear cut - they have messed up again and put arrears on my account.

Anyhoo, today I phoned them to try to get some joy, only to be told that it could take up to 2 -3 weeks because they are very busy at the moment with deferrals! Why should a complaint be dealt with by deferrals? Maybe all my deferrals went to complaints and thats why they didn't process them correctly.

So, my question is - what do I do now? Do I escalate the complaint to level 3 or just twiddle my thumbs until they sort themselves out? Come on guys, answers on a postcard please ......

I wait in anticipation............. ......................... .........................

[summer30]

They are slow in dealing with anything it seems, I would wait then ring again in two weeks if nothing happens escalate the complaint.

But thats only my personal Opinion.