Abbey - Another Quirk Discovered

[TUTTSI]

Abbey Another Quirk Discovered!
Hi Guys
Have just joined this forum and I wanted to share with you all another one of Abbey's quirks. As well as asking for your help!!

A few weeks ago I made a bill paypayment to leave my account on the same day I knew I had a cheque clearing, also 2 bacs payments were also due in on that day as cleared funds. 2 days later I receive a letter from their operations department to say that I had insufficient funds to make the bill payment. Although on this occassion they did not charge me. This was I thought to be impossible since I had enough cleared funds on that day.

I raised this issue with their call centre in India - what a nightmare! eventually after a frustrating 30 minutes of time wasting someone who understood me took up my complaint and eventually called me back and explained to me that the money clearing in the account did not clear until 9am that morning but bill payments were scheduled to go out at 1 minute past mid night, therefore they said that I did not have funds at a minute past midnight. But surely in my eyes a day is 24 hours so cheques clearing and BACS payments should also clear at a minute past midnight.

This posses another problem, has this happened before and have we been charged for these quirks in their system. I know myself that Abbey have charged me on many occassions ££££ssss of bank charges and apart from them overcharging have they been grabbing extra charges due to this particular quirk. I have been given £10 so far for this - but watch this space as I fully intend to recover all that is owed to me.

My only concern on the bigger issue, is that from reading some of your postings Abbey have closed account! can they do this! Has anybody checked the terms and conditions for them closing accounts! is it legal!

Finally, when one tries to recover the bank charges do you recover the whole amount plus interest or in accordance with OFT - I believe they say £12 is an acceptable amount the difference on each transaction.

I look forward to receiving any feed back as I am just at the beginning
of recovering what is rightfully mine!!!!
Regards
DS

[CrispDust]

Claim the whole amount. The £12 is a red herring. OFT considered any fee over this would be unreasonable but DIDN'T say £12 was reasonable!
Please ensure you read ALL the FAQ section.
The debit credit timing is another of the banks little tricks they play with your money. Total sham really given that its all done electronically.

[CrispDust]

Claim the whole amount. The £12 is a red herring. OFT considered any fee over this would be unreasonable but DIDN'T say £12 was reasonable!
Please ensure you read ALL the FAQ section.
The debit credit timing is another of the banks little tricks they play with your money. Total sham really given that its all done electronically.

[TUTTSI]

Originally Posted by CrispDust

Claim the whole amount. The £12 is a red herring. OFT considered any fee over this would be unreasonable but DIDN'T say £12 was reasonable!
Please ensure you read ALL the FAQ section.
The debit credit timing is another of the banks little tricks they play with your money. Total sham really given that its all done electronically.

Thanx for your help, I will take what you have said on board and I will go and get my money BACK!