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Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

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Old 25th July 2006, 10:54   #1 (permalink)
rubynicola
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Watch out, there are Claims Touts about!

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Join Date: Apr 2006
Posts: 53
rubynicola Novitiate
Talking GE Money REFUNDED CHARGES!!!!

Hi,

after firstly being sent incomplete statements from GE Money with six months missing, I sent them another letter asking for the missing statements once again.

They replied, 'they were sorry but could not obtain them'.

So in my preliminary repayment letter I said that as they could not supply me with six months worth of statements, I am going to assume I was charged 'late payment fee', for those six months and I added it to the total.

Well blow me down, they are going to refund the charges including the six months for missing statements, total £219!!!

----------------------------------------------------------------------------

GE money - £219 refunded after request for repayment letter sent- 22.7.06

NatWest - Letter Before Action sent -claiming £479.

Lloyds TSB- After sending SRA, they sent me inofrmation relating to my account/ not the statements, wrote letter requesting statements only giving them 7 days.

Keep pursuing GE money people!!!!!!
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Old 25th July 2006, 13:02   #2 (permalink)
JMio
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Default Re: GE Money REFUNDED CHARGES!!!!

Nice! Very Nice!

Did they send you confirmation of this in writing?

If so, what's the chances of scanning me a copy of it please? Or even if you could post the contents of their letter onto here that'd be a help...

Congrats!
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Old 25th July 2006, 13:22   #3 (permalink)
rubynicola
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rubynicola Novitiate
Default Re: GE Money REFUNDED CHARGES!!!!

Thank you JMio.

I recieved the letter stating the amount which will be credited to my next statement, the contents are as follows;

' Thank you for your letter.

We understand you are of the opinion that we are not entitled to charge the fees specified in your credit agreement.

When we issued you with your Fraser Card, you agreed that your account would be subject to GE Money's standard terms and conditions of business. Those terms included fees, which would be applied to your account for two types of default:late payment or a returned payment.

The fees you refer to in your letter have been applied to your account in accordance with our standard terms and conditions. They are a core part of the terms on which we provide credit and are highlighted inthe summary box contained in our marketing material. This material is provided to prospective customers before they make an application for credit.

We are currently reviewing the OFT's recent publication of its findings into default fee charges and reviewing our cost base. Our view remains that we are entitled to charge these fees ( which are consistent with the OFT's view). However, our approach to default fees may change in response to further regulatory and/or industry developments over the next coming months.

However, I have agreed, on this occasion as a gesture of goodwill to refund £219.00 in charges that you have previously incurred in full and final settlement of this matter.

This amount will show as a credit on your next statement.'


Hope this helps!!!!
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Old 25th July 2006, 17:36   #4 (permalink)
JMio
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Default Re: GE Money REFUNDED CHARGES!!!!

It will!

Thanks
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