Smile credit card - Data Protection Act Sent today

[citybloke]

Smile credit card - Data Protection Act Sent today

Will update when I get a response from Smile

[citybloke]

27 days since I sent my Data Protection Act request.

Had a reply after about 7 days saying that I would receive the info within the 40 days.

Should I send them a reminder or just wait until the 40 days elapse ?

p.s. The £10 cheque was cashed very quickly !

[closey]

I would send them a reminder

[gargoil]

I'm about the same stage as you, got an acknowledgement quite quickly from them but was going to leave it until 7 days before the nd of the 40day period before sending a reminder via mail and secure message!

[caro]

You can send them reminders if you like, but I honestly don't see the point. You have asked them for the information and they have 40 days, so allow them that time. If they are having to deal with duplicate requests it will take them longer to deal with the originals. I haven't noticed smile not complying in time.

[livvy]

hi, I'm new to this site. I have claimed from two banks and had received letters from both requesting cheques for £10.00. but they did sent some statements through which they have on file others are on microfiche. Bit nervous about this and a bit sceptical as I think they will catch on fast. It seems too good to be true that people can claim money back. livvy

[closey]

Hi there,

First thing's first. If you are new to this site please spend some time reading through the FAQ's. You need to be very clear of the process involved before commencing. Once you are happy with what you need to do, and also accept that your case could go to court the use the letters in the bank template section of the site...these can be adapted to suit you.

Once you start your claim please start your own thread where you can keep everyone up to date with your progress and keep a record for yourself.

Once you have read and absorbed the FAQ's if you still have any questions we can help you.

Best of luck.

[quincy]

i had my stuff through 2 days before the 40day deadline

[citybloke]

34 days have passed and no statements/details of charges from Smile.....6 days to go..................

Had an acknowledgement letter from Smile after about a week, saying they would comply within the 40 day limit, so let's see if they do.

The clock is ticking........

[citybloke]

Received list of charges etc from Smile on the 40th day !...........however, they have only included 18 months worth and not the full 6 years.

I am now going to send the template letter from the library, giving them a further 7 days to comply.

If they do not comly, I will then apply to the county court to enforce that they comply with my S.A.R - (Subject Access Request) - (Subject Access Request).

Anyone else had this with Smile ?

[notsmilingyet]

Glad to hear they eventually responded citybloke, Iam waiting 4 weeks allready myself, but did you originally send a template letter asking for the full 6 years of statements (as you are entitled to) ?

I think Smile are complying but they are still squirming a little bit where they can. They obviously hope to delay things as much as possible.

My first send of the template letter failed though I dont recall doing anything wrong, I quickly followed up a couple weeks later.

I hope you get the full whack soon

[citybloke]

Yes I sent the template letter from the library.

I phoned Smile yesterday and spoke to a very polite lady, who said she would look into my case and call me back.

Received a call back from another lady from Smile yesterday afternoon, who was very apologetic about the missing statements and said they were getting the remaining statements ready now and will post them out ASAP.

I'm off on holiday end of the week, so hopefully it will all arrive by then so I can send my letter claiming all charges back before I go on holiday !

Will update when I have more info.....