Consumer Action Group envelope labels
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Reclaim the Right Ltd. - reg.05783665 in the UK
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| | | | | | Welcome to The Consumer Action Group
and
The Bank Action Group
Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund.
You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed.
To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.
Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges. We strongly suggest that you register under a UserID and not your own name |  | 
5th June 2006, 13:24
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#1 (permalink)
| | Basic Account Customer |  Smile bank charges
Hi,
I sent my Data Protection Act letter to Smile on 15th May and so far haven't received my list of charges. After reading the threads, I have noticed that some people have been able to get their bank statements from 2004 online.
Could anyone let me know how to do this, as my account started in 2004
Thanks  | 
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6th June 2006, 01:05
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#4 (permalink)
| | Site Team | Re: Smile bank charges
I don't think you can go further back. It is worth getting the information from smile anyway as presumably you have asked for info on manual interventions as well, and that won't show on the statements.
I know it's frustrating waiting, but it will be worth it. 
By the way, welcome to the forum and good luck (not that you'll need it).
__________________ to discuss any health, fitness or relationship issues. Using the Consumer Health Forums helps support CAG Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007 Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06 Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007  Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. | |
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9th June 2006, 21:05
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#6 (permalink)
| | Basic Account Customer | Re: Smile bank charges
Quote: |
Originally Posted by joload I asked for copies of my statemenst as when I opened the account they said I could view up to 2 years on line - they messaged me back and said it would be 10 per page and 65 statements..... WHAT £650!!! | Hi
Don't panic - that's only if you use their regular "request a copy statement" service. If you want to receive a copy of all the data they hold on you, you need to send them a request for data held under the Data Protection Act - that way you only need to pay a single fee of £10.
Take a look at the FAQ on this forum for the full instructions on how to do this, suggested wording of letters etc. There's a very useful section full of bank document templates that you can adapt to fit your individual case - it really is worth taking a few days to read as much as you can before you proceed.
Good luck!
Glynis | |
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