consumer forums consumerforums Total Bank Charges Returned : £16595128 to 9717 people. The Consumer Forums  
Bank Charges Refunds Survey | Bank Charges Survey Results | 'Buddy' System | Get an email address | Site Map | Registration Problems | FAQ


CAG Products - We think that these will help you to make your claim or Reclaim your Right

These sales also help us to keep helping YOU and keeps this site free of third party adverts!

Small Claims Kit Small Claims Court Guide CallBurner - Skype
CallRecorder Review
Last Will & Testament Kit Fight a Motoring Ticket
 
Alternatively you could purchase a CAG email address here, or maybe you'd prefer our address labels here.


UPDATE: Consumer Forums ConsumerWiki is now LIVE - click here: ConsumerWiki

N.B. Please note - due to postage costs these products are only available in the U.K.



Consumer Action Group envelope labels
You are part of a community of over 185,000 people.
Let your bank know that you won't give in.
Display one of our labels on your envelopes.
Full description here
Sheet of 20 self-adhesive envelope labels
£3.50 inc p&p





Reclaim the Right!
The Lawpack Small Claims Kit contains everything you need to get your bank charges refund. Sample forms, Instruction manual, template forms and an entire set of court forms in .PDF format on CDRom.

Just type in the details of your claim and print them out.


Reclaim the Right!


Sue your bank as often as you like with one Lawpack!!

With a Lawpack and Patricia Pearl’s book on Small Claims, you have everything you need to get your unfair bank charges refunded or assert other consumer rights.
(England & Wales only)

CAG Forum Users Price £11.99
(click image to buy)
Plus £1 P&P



Reclaim the Right!


Small Claims Procedure by Judge Patricia Pearl
An excellent guide for the layperson
Not for use in Scotland
Read BF's Review Here




Stand up to Telephone Harassment

If you use Skype -
Record your phone calls with CallBurner
It's Hot!

Click below to download your
14 day trial copy
CallBurner
Skype CallRecorder download


Read the
Explanation and review here
£31.96 - includes 20% CAG discount
(normally £39.95)

We've managed to negotiate a discount for CAG Users on DIY 'Willpacks'


Click on the image to purchase a Wills kit - £12.99 + £1.00 pp

Remember...you can't take your reclaimed bank charges with you ;-)



Do your Internet search here



Your Internet search-box

Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road London NW11 7PE
Do your Internet search here:-

Your Internet searchbox




Come and chat with us here (NB: External site NOT affiliated with CAG)

  CAG Announcements
 
Welcome Guest
Please register
Registration is free
There are no charges for using any of the facilities of this website.
If this is your first visit, be sure to check out the FAQ. You will have to register before you can post. To start viewing messages, select the forum that you want to visit from the selection below.
You will also have to register to access our template letters and claims forms
registration is free
Are you being threatened over debts more than 6 years old?
This may be unfair
See our new Unfair Trading Guide
Bought an extended warranty?
Not satisfied?
The warranty may be an example of unfair trading
See our new Unfair Trading Guide
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
Are you a victim of unfair trading?
Check it out
The Consumer Protection from Unfair Trading Regs 2008
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
 
Bank Action Group Debt Action Group
 

Go Back   The Consumer Forums > The Consumer Forums
The Bank Action Group - against unlawful bank charges
> Cooperative Bank > Smile


Welcome to The Consumer Action Group

and
The Bank Action Group


Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges.
We strongly suggest that you register under a UserID and not your own name

Reply
 
LinkBack Thread Tools
Old 18th April 2006, 14:46   #1 (permalink)
rogerebaker
Gold Account Customer
 
rogerebaker's Avatar
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Apr 2006
Posts: 441
rogerebaker Informativerogerebaker Informativerogerebaker Informative
Default Data Protection Act Letter sent 18th April

One of many actions started on behalf of my skint kids. My daughter tells me it isnt much but shes said that before. She said it wasnt much when she bought a DK Handbag for 200 quid.

Sounds like smile are a bit more reasnoble than some of the others, hope to be celebrating soon.
rogerebaker is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 18th April 2006, 16:11   #2 (permalink)
Bookworm
Platinum Account Customer
 
Bookworm's Avatar
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Feb 2006
Posts: 18,658
Bookworm AuthoritativeBookworm AuthoritativeBookworm AuthoritativeBookworm AuthoritativeBookworm AuthoritativeBookworm AuthoritativeBookworm AuthoritativeBookworm AuthoritativeBookworm AuthoritativeBookworm AuthoritativeBookworm Authoritative
Default Re: Data Protection Act Letter sent 18th April

I hope so too. Keep us posted.
Bookworm is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 21st May 2006, 12:53   #3 (permalink)
caro
Site Team
 
caro's Avatar
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Mar 2006
Posts: 13,938
caro has disabled reputation
Default Re: Data Protection Act Letter sent 18th April

Clock's ticking. Any news?
__________________


to discuss any health, fitness or relationship issues.
Using the Consumer Health Forums helps support CAG

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007
Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06
Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.
caro is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 26th May 2006, 22:52   #4 (permalink)
rogerebaker
Gold Account Customer
 
rogerebaker's Avatar
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Apr 2006
Posts: 441
rogerebaker Informativerogerebaker Informativerogerebaker Informative
Default Re: Data Protection Act Letter sent 18th April

Back from my hols today and theres a big package from smile. Ill do some working out tomorrow.

ill keep you updated
rogerebaker is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 6th June 2006, 13:35   #5 (permalink)
rogerebaker
Gold Account Customer
 
rogerebaker's Avatar
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Apr 2006
Posts: 441
rogerebaker Informativerogerebaker Informativerogerebaker Informative
Default Re: Data Protection Act Letter sent 18th April

Initial approach for payment letter sent 30th May, its only 200 GBP but its not theirs so I want it back

Smiles response was a letter threatening to deafult on a overdraft balance of 50 quid. This was a number of service charges added to the account after it was closed in November. It even states on the customer contact log that My daughter rang in November cleared the balance and closed the account.

I have sent them a letter reminding them of S13 / 6 of the banking code regards disputed accounts and also that if any inaccurate deatils are passed to a credit reference agency I will inform the Information Commissioner.

Ive given them 7 days to do that.
__________________
7 actions in progress

amount refunded so far £6500
rogerebaker is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 14th June 2006, 03:18   #6 (permalink)
rogerebaker
Gold Account Customer
 
rogerebaker's Avatar
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Apr 2006
Posts: 441
rogerebaker Informativerogerebaker Informativerogerebaker Informative
Default Re: Data Protection Act Letter sent 18th April

Another threatening letter received on the 12th June regarding the £56 they have added to the account as the monthly service charge since it was closed in November.

The really annoying thing about this is it clearly states on the customer log which they provided me with, that the account was cleared and closed in November and I have informed them of this twice by letter.

Decided to ring the author of the letter. She apologised and promised to refund the £56 without delay.

Another letter in response to the LBA arrived today stating they were looking into my complaint
rogerebaker is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 14th June 2006, 03:25   #7 (permalink)
rogerebaker
Gold Account Customer
 
rogerebaker's Avatar
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Apr 2006
Posts: 441
rogerebaker Informativerogerebaker Informativerogerebaker Informative
Default Re: advice needed re smile

On the statements Ive noticed a credit for £200 in November. My daughter cant remember if she paid this in or it is a refund of charges.

If anyone has had a refund of charges onto their smile account how is it recorded ? does it say refund ?
rogerebaker is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 14th June 2006, 12:23   #8 (permalink)
caro
Site Team
 
caro's Avatar
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Mar 2006
Posts: 13,938
caro has disabled reputation
Default Re: Data Protection Act Letter sent 18th April

Unless she asked for them I would be surprised if it was a refund of charges. I don't think this whole thing was happening then.
__________________


to discuss any health, fitness or relationship issues.
Using the Consumer Health Forums helps support CAG

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007
Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06
Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.
caro is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 15th June 2006, 12:41   #9 (permalink)
rogerebaker
Gold Account Customer
 
rogerebaker's Avatar
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Apr 2006
Posts: 441
rogerebaker Informativerogerebaker Informativerogerebaker Informative
Default Re: Data Protection Act Letter sent 18th April

She did ring up in about August after the had 195 GBP of charges lumped on her account in one hit. The operator stated they would refund the charges but only if she paid off the balance in full that day which she couldnt do.

There is no other entry on the customer log at all regarding this but a credit for 200GBP in November. the charges are 195 so its not the same. The customer log is very comprehensive so I would have thought it would have been mentioned

My daughter cant honestly remember if she made the credit or not.

Im reluctant to ask Smile as I rather think they will take the opportunity to claim it was a refund but I may have to so I dont make an error.
rogerebaker is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 15th June 2006, 13:00   #10 (permalink)
caro
Site Team
 
caro's Avatar
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Mar 2006
Posts: 13,938
caro has disabled reputation
Default Re: Data Protection Act Letter sent 18th April

Just ask them what this credit is for. I don't think they would dare to lie about it, and I don't think they would pay a nice round £200 if she asked for £195.00 refund. The timescale doesn't seem right either. The more I think about this the more inclined I would be to claim the £195.
__________________


to discuss any health, fitness or relationship issues.
Using the Consumer Health Forums helps support CAG

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007
Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06
Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.
caro is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 15th June 2006, 19:46   #11 (permalink)
talula
Basic Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: May 2006
Posts: 41
talula Novitiate
Default Re: Data Protection Act Letter sent 18th April

Quote:
Originally Posted by rogerebaker
Another threatening letter received on the 12th June regarding the £56 they have added to the account as the monthly service charge since it was closed in November.

The really annoying thing about this is it clearly states on the customer log which they provided me with, that the account was cleared and closed in November and I have informed them of this twice by letter.

Decided to ring the author of the letter. She apologised and promised to refund the £56 without delay.

Another letter in response to the LBA arrived today stating they were looking into my complaint
they seem to have a thing of not closing accounts and then sending them overdrawn. the same thing has been happening with my co-op pathfinder account for 6 months now.. ive asked for it to be closed at least once a month and have been promised it would be, charges have been wiped, then they're reapplied each month...
talula is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 23rd June 2006, 21:35   #12 (permalink)
rogerebaker
Gold Account Customer
 
rogerebaker's Avatar
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Apr 2006
Posts: 441
rogerebaker Informativerogerebaker Informativerogerebaker Informative
Default Re: Settled in full

Letter today.

Smile credited account with 220 refund of all charges

25 more than I was claiming.

Only a small one but still well pleased after only priliminary letter

Survey completed

donation to be made

6 to go
rogerebaker is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 23rd June 2006, 21:38   #13 (permalink)
caro
Site Team
 
caro's Avatar
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Mar 2006
Posts: 13,938
caro has disabled reputation
Default Re: Data Protection Act Letter sent 18th April

Nice result. Well done and thanks for the donation.
__________________


to discuss any health, fitness or relationship issues.
Using the Consumer Health Forums helps support CAG

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007
Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06
Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.
caro is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Reply



Thread Tools


Similar Threads
Thread Thread Starter The Consumer Forums Replies Last Post
Karnevil v Abbey - CMC 18th Dec ** WON ** Karnevil Abbey and Cahoot successes 134 26th January 2007 14:18
Mercantile CMC 18th October 10:00 a.m file_wizzard Mercantile Court cases and Stays pending a test case 43 22nd October 2006 19:07
Data Protection Act letter delivered by hand to branch 8th April rogerebaker The Woolwich 30 16th June 2006 13:12
First letter to be sent recorded 27th April Jayneod Abbey Bank 8 10th May 2006 11:19




Do your Internet search here:
UK Web Image



The Consumer Action Group and The Bank Action Group are registered trademarks
Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road, London, NW11 7PE

Search Engine Friendly URLs by vBSEO 3.0.0 RC6 © 2006, Crawlability, Inc.