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Go Back   The Consumer Forums > The Consumer Forums
The Bank Action Group - against unlawful bank charges
> Cooperative Bank > Smile


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Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges.
We strongly suggest that you register under a UserID and not your own name

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Old 9th October 2006, 14:24   #1 (permalink)
Jase1982
Classic Account Customer
 
Watch out, there are Claims Touts about!

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Join Date: Sep 2006
Posts: 177
Jase1982 Novitiate
Default Question

Hi guys,

I sent my request for statements on Tuesday of last week and I have'nt seen anything since. Could anyone please tell me if Smile usually acknowledge receipt by the internal messaging or by post? How long should this take?

Also, can someone please let me know what address I should have sent it to, just to check I have the correct one?

Cheers.
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Old 9th October 2006, 16:06   #2 (permalink)
Smackbat
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Posts: 88
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Default Re: Question

They should respond by post, mine was received in 5 days. Make sure you send all correspondence by post recorded delivery. Using the secure message system is unlikely to yeild any quick (if any) responses. The address is listed in the contact details section in the forum

Smile
Co-operative Bank
1 Balloon Street
Manchester
M60 4EP
  • If you’ve a complaint you can write to us at the address below:

    smile complaints team
    PO Box 600
    Delf House
    Skelmersdale
    Lancashire
    WN8 6GF
Good luck with your claim, I'm almost finished, over £3K already paid up.
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Old 9th October 2006, 21:02   #3 (permalink)
andyhargreaves
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Posts: 61
andyhargreaves Novitiate
Default Re: Question

I got a confirmation letter by post, and the statments arrived close to the Data Protection Act deadline.

Recorded delivery is also essential. Try to avoid PO Box addresses, as a recorded letter does not require a signature in these cases. Only special delivery (£4) will get a signature from a PO Box.

Andy
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Old 10th October 2006, 14:11   #4 (permalink)
Jase1982
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Default Re: Question

Hey,

Cheers for the responses.

I sent my letter to this address though,

THE COOPERATIVE BANK PLC
LEVEL 2
DELF HOUSE
SOUTHWAY
SKELMERSDALE
LANCS
WN8 6NY

What's this address? I got it through the company search website.
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Old 10th October 2006, 16:34   #5 (permalink)
andyhargreaves
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Posts: 61
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Default Re: Question

I think that is the address they use for complaints etc, rather than just general banking stuff (Balloon St, Manchester).

Don't worry. As along as it's registered post there'll be no problem.

Andy
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Old 12th October 2006, 05:00   #6 (permalink)
caro
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Default Re: Question

Any address is fine. As long as it is one of their offices they can send it internally wherever they like as long as they comply.
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FAQs and step-by-step instructions for reclaiming

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007
Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06
Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.
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