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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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JSA advice needed.


tauran121
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I have been out of work for 3 months and have decided to make a retorspective claim for JSA. I was told i could make a claim retrospectively by one of the telephone agents. I've filled out the form online and have had a call to attend an interview.

 

question i have is, ive just had news and been offered a job, which i have accepted, so can i still go ahead with the claim, obviously i'll tell them i've got a job, but can i still go ahead with the claim for the 3 months i was out of work?

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I have been out of work for 3 months and have decided to make a retorspective claim for JSA. I was told i could make a claim retrospectively by one of the telephone agents. I've filled out the form online and have had a call to attend an interview.

 

question i have is, ive just had news and been offered a job, which i have accepted, so can i still go ahead with the claim, obviously i'll tell them i've got a job, but can i still go ahead with the claim for the 3 months i was out of work?

 

Yes you can...PROVIDED that it was recorded as proof that you were indeed registered as unemployed at that time 3 months ago,otherwise you shall not be entitled to the retrospective claim..

 

All the best in your new Job Tauran and well done.

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what do you mean by "registered as unemployed"? is this something i should have done or the company that i worked for?

 

What I mean is can you SHOW or PROVE that 3 months ago you were unemployed.For example did you pop into the Jobcentre and make a claim on that date 3 months ago even though you received no money.Are the Jobcentre or Glasgow aware that you were unemployed 3 montns ago.

 

Or have you only NOW 3months later told them and is it ONLY NOW 3 months later that they are aware that you were unemployed 3 months ago.If this is the case then you will NOT be entitled to RETROSPECTIVE claiming.

 

M2ae:confused:

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the answer to that question is no, i did not inform anyone of my redundancy from work 3 months ago, but it is something my P45 can prove. i have been asked to bring along my p45 as well as details of my previous employer for them to contact and they may use these means to confirm this.

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You will be required to show "good cause" for failing to claim at the time.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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ok, i'll go along and answer their questions, and hopefully things go my way.

thanks for the help guys.

 

 

You have to show that in the period of your unemployment you had no 'proof of income'.

 

That is because they will wonder how you managed to support yourself..i.e cash in hand work...relatives...friends etc..unfortunately the burden is on you to prove that you were not being helped or did not fall into any of these categories.

 

Your P45 will only go to prove that you left/made redundant etc work on a particular day in addition to your tax details.

 

It does not give any information as to what or how you sustained yourself in the interim 3 months until you contacted telephone agent.

 

If you had spoken to that telephone agent 3 months before you actually did then that agent would have recorded the fact that you did make a claim on that date.In those circumstances you should be entitled to backdated claim.

 

Hope that helps

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well i just lived off my redundancy pay to be honest, its wasnt huge but it was enough, not sure what they'll look for but hopefully my bank statements will show enough activity for them to realise i did just live off my own money. there was no other money going into my bank account apart from moving money from my savings into my current account whenever needed.

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well i just lived off my redundancy pay to be honest, its wasnt huge but it was enough, not sure what they'll look for but hopefully my bank statements will show enough activity for them to realise i did just live off my own money. there was no other money going into my bank account apart from moving money from my savings into my current account whenever needed.

 

 

If you can demonstrate this then you may have done just enough to discharge the burden and be entitled to claim for backdated JSA...But then you must make sure that any savings do not reach the threshold that disentitle you to that backdated JSA.or from making a claim at all..but no doubt these questions would already have been put to you and it appears from the content of your answers that the only issue is as ERIKAPNP said ''good cause for not claiming''.

 

In other words if you can show and it does seem to show through your documentary evidence that you were being sustained through your earned income from previous work and any savings you had did not amount to the 'relevant amount' then you may be legally entitled to back-claim.Make sure you take absolutely all relevant paperwork with you to the interview otherwise it will be delayed.

 

rgds

 

m2ae

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