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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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CSL playing silly buggers


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Sun Tzu said: 'If you know the enemy and know yourself you need not fear the results of a hundred battles.'

 

All well and good but if you know your enemy has Apache helicopters and you know you've only got a pistol, there will come a time when you realise that your chances of getting to a hundred battles are fairly slim.

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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All well and good but if you know your enemy has Apache helicopters and you know you've only got a pistol, there will come a time when you realise that your chances of getting to a hundred battles are fairly slim.

 

 

Indeed.

 

This is me in a hot and dusty place:

 

Flightline029.jpg

 

Just in case it's not clear what I'm sitting in:

 

Flightline021.jpg

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Yes. The reverse is true then. One hundred and beyond.

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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Yet another reply. This one full of even more drivel.

 

"Please note that to substantiate your account being paid in installments, we require justification by means of a financial statement detailing all monthly income and expenditure. This should include details of any benefits that you are receiving and full supporting documentation inclusive of copies of benefits and wage slips where applicable.

 

Please forward the necessary documentation to the above address immediately for your proposed installment to be considered."

 

To which I may just send this (found it in amongst someone else thread). Unless, of course, someone has a better one.

 

 

Dear

 

I acknowledge receipt of your letter dated 14th March asking for a financial statement.

 

I have been advised that this 'personal' information is just that - personal. However, following your request, I obtained a Court orientated Income and Expenditure Form which I understand only a Court and/or Judge can legally have access to, and filled in the details required therein.

 

Following the revelations about my financial status that completing this form brought to light, I would like to thank you for pointing me in the right direction.

 

From this information it is obvious that I have no disposable income at this present time. It has been suggested that following discovery of this situation that a county court Judge, would, in all probability Order that I can afford no more that £1 per month to each and all debtors, which of course includes yourselves.

 

If you would now kindly send me details in order that I can set up a Standing Order in this amount, I would be grateful.

 

Regards

 

Any good?

 

They also neglected to reply to my questioning about their field collectors. I have added this to the end:

 

I would also ask for confirmation that the "threat" of door step collectors has now been eliminated. Please be advised that even if I do not receive a response I will assume Credit Solutions Limited understand the law.

Edited by clemma
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One of their field agents put a card through my door today asking me to call him.. Who am I to not do as im told.

 

So i called him (he sounded like an OAP bess him), and asked if he was ok....

 

He couldnt understand why i was asking about his welfare until I explained that Im just surprised my dog who was in the garden hadn't ripped his upper torso to shreds.

 

He actually said "F*** that mate... no debts worth that. Don't worry I wont be back"!.

 

Then i rang CSL (only cos i was bored) and thought id have some fun with them. Now I was overly polite explaining I didnt want field reps calling at my house ever again, but this fell on deaf ears with them stating that they could basically do whatever they like.

 

So I emailed them the doorstep collection template letter from here at CAG, but appended it with:

 

"Failure to adhere to this notice not to refrain from sending one of your agents to visit me at my property, binds you to a contract between myself and your company and your company agrees to pay me the sum of £1000 each and every time I have to open the door to one of your agents".

 

That should work.... if not, the invoice will be sent the very next day.

 

 

UKD.

PS... I dont have a dog.!

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Oh, I like that :)

 

I'm in deadlock with them at the moment. They have replied to my email about me not sending a financial statement and they have asked yet again for it (including full documentation, bank statements etc., etc.). They can kiss my backside. They have also said they will send someone round regardless. This is their final response to this matter. So, I have emailed back and said:

 

"Thank you for your letter dated 19th March 2012.

 

As previously advised, I will not be forwarding my personal financial circumstances to Credit Solutions Limited as you are neither a judge nor a court. You have no right, in law, to demand this information from me. If you feel that CSL are above legislation and can indeed demand this information, please forward the relevant statute/law/legislation to me at your earliest convenience. I have given enough information about my circumstances by stating I am in receipt of Jobseekers Allowance. No further information is required.

 

I want it noted that I have tried, in numerous emails, to set up a payment plan by standing order for £1 a month. This is all I can afford until my circumstances improve. I would like it noted that Credit Solutions Limited have refused this offer and have refused to forward details to enable me to set up a regular payment.

 

Also, please be advised that if you send a doorstep collector, despite me completely forbidding you to do so, I will contact the police and have your employee escorted away for harassment. As I have told you explicitly NOT to visit my personal address you have no right, within law, to do so. However, if you can find legislation that states a debt collector can ignore my rights, please also forward that to me.

 

As you have still not given me your details so I can pay you by standing order I am presuming you do not wish to receive any money. If this is case then I expect no further correspondence from CSL or any other company registered under CSL (such as Power2Contact).

 

As you are refusing to acknowledge my complaint in an acceptable manner I will be forwarding all correspondence to the OFT and The Financial Ombudsman Service for their perusal (as you recommended). Please note that the OFT are already aware of CSL's practices in this matter and it will be used when considering CSL's ability to hold a credit licence.

 

Please note this is also my final response in this matter and I will not enter in to any more correspondence or payment arrangements with CSL or Power2Contact (or any other company hidden behind another name but is indeed linked to CSL).

 

Regards"

 

Not to sure about the wording, but I fired it off anyway. I have a cat, a snake and a hamster....the snake will bite if harassed and it gives quite a nasty nip. My cat is rubbish and runs away and hides when anyone knocks at the door and my hamster is just way too friendly to be of any good. The other half would just send me to the door (it's his debt) to frighten them off.

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Just write back to them in crayon or human pooh.

 

I sent a paper aeroplane in the post to a DCA a few months ago lol.

 

Another DCA wanted medical proof that my OH is too il lfor work, so I asked them which Act of Parliment allows them to ask for this. They soon went away and passed it to another DCA...

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either that or reply with complete and utter drivel.

 

Dear Sirs,

 

I am in receipt of your plums. Although Mr Henry asked me to reconsider burning the hedge, I decided to anyway and set fire to the lighthouse causing uproar in the village. Mrs Caruthers threatened to call Billy the farm boy, but I told her I would bugger him with the raggy end of a pineapple if he came around. I have been outcast from the local dance on the grounds of my gammy leg. etc etc etc etc etc

 

Just utter nonsence...... they'll have a good laugh, but hopefully soon get bored. Either that or assume you are just too much of a nutter to persue.

 

Has worked for me on a number of occasions.

 

UKD.

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Just write back to them in crayon or human pooh.

 

I sent a paper aeroplane in the post to a DCA a few months ago lol.

 

Another DCA wanted medical proof that my OH is too il lfor work, so I asked them which Act of Parliment allows them to ask for this. They soon went away and passed it to another DCA...

 

Yes!! one of these reprobates wanted proof that my mother had died. I told them I wouldnt be able to provide that until Brendon returned my spade and I would then send them the remains as long as they promise to look after her and sing her favourite song " I'm H.A.P.P.Y" on her birthday"

 

Heard no more......

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LMAOOOOOOOOOOOO!

 

It's sometimes worth paying out for stamps just to wind these fools up. Although one DCA I'm dealing with at the minute is rather kind and has sent me some pre paid envelopes.

 

I wrote every letter of the address on an envelope in different coloured ink once lol. Took me a while.

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