Jump to content


  • Tweets

  • Posts

    • We used to recommend that people accept mediation but our advice is change. The mediation process is unclear. Before you can embark on it you have to agree that you are prepared to enter a compromise – and that means that you agree that you are prepared to give up some of your rights even though you are completely in the right and you are entitled to hundred percent of your money and even though EVRi are simply trying to obstruct you in order to discourage you and also to put others who might want to follow your example off from claiming even though they have a legitimate basis for reimbursement. Mediation is not transparent. In addition to having to sign up that you are prepared to give up some of your rights, you will also have to agree not to reveal any details of the mediation – including the result of the mediation – so that the whole thing is kept secret. This is not open justice. Mediation has nothing to do with justice. The only way of getting justice is to make sure that this matter goes to trial unless EVRi or the other parcel delivery companies put their hands up and accept the responsibility even if they do it is a gesture of goodwill. Going to trial and winning at trial produces a judgement which we can then add to our small collection to assist other people who are in a similar boat. EVRi had been reading you around by the nose since at least January – and probably last year as well – and their whole purpose is simply to drag it out, to place obstacles in your way, to deter other people, and to make you wish that you'd never started the process and that you are prepared to give up your 300 quid. You shouldn't stand for it. You should take control. EVRi would prefer that you went to mediation and if nothing else that is one excellent reason why you should decline mediation and go to court. On mediation form you should sign that you are not prepared to compromise and that you are not prepared to keep the result secret but that you want to share the results with other people in similar circumstances. This means that the mediation won't go ahead. It will take slightly longer and you will have to pay a court fee that you will get that back when you win and you will have much greater satisfaction. Also, once you go the whole process, you will learn even more about bringing a small claim in the County Court so that if this kind of thing happens again you will know what to do and you will go ahead without any hesitation. Finally, if you call EVRi bluff and refuse mediation and go to trial, there is a chance – maybe not a big chance – but there is a chance that they will agree to pay out your claim before trial simply in order to avoid a judgement. Another judgement against them will simply hurt the position even more and they really don't want this. 300 quid plus your costs is peanuts to them. They don't care about it. They will set it off against tax so the taxpayer will make their contribution. It's all about maintaining their business model of not being liable for anything, and limiting or excluding liability contrary to section 57 and section 72 of the consumer rights act.  
    • Nice to hear a positive story about a company on this form for a change. Thank you
    • too true HB, but those two I referred for starters - appear to be self admitted - One to excuse other lockdown law breaking, by claiming his estate away from his consistency and London abode was his main home the other if he claims to have 'not told the truth' in his own words via that quote - to have mislead his investors rather than broken lobbying rules   - seem to be slam dunks - pick which was your law breaking - it seems to be both and much more besides in Jenricks case Starmer was director of public prosecutions yet the tories are using seemingly baseless allegations for propaganda and starmer is missing pressing apparent blatant criminality in politics
    • I am sure the resident experts will give you a comprehensive guide to your rights.  The responsibility lies with the retailer. I have dealt with Cotswold before for similar. And found them refreshingly helpful.   Even when I lost the receipt for one item I had bought in Inverness. The manager in Newcastle called the store. Found the transaction and gave me a full refund. 
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Credit solutions Phone calls -Advice please


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5431 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

My late mother's 2nd husband rang me tonight, he's been getting telephone calls from CRS 01422431020 leaving him messages for me to get in contact with them for a month now.

I have never lived at his address. I have no idea how they got his telephone number. He has suffered from severe depression since my mother died 5 years ago and I am furious at whoever has started harassing him :-x

 

The only clue I have is a reference number they gave him WESCNW which makes me think this has been instigated by Wescot Credit (the original DCA that were chasing me for the money Paypal lost http://www.consumeractiongroup.co.uk/forum/general-consumer-issues/189247-nco-paypal.html

and NCO/ P Brown are now trying to get from me.

 

Any advice (apart from paying out money for goods I never received!!)

<a href="http://www.openrightsgroup.org/" alt="Support ORG" target='_blank'><img src="http://widgets.openrightsgroup.org/founding1000/i-founded/838215.png" alt="Support the Open Rights Group" border="0"></a>

Link to post
Share on other sites

Credit Resource Solutions 08707355333 01422431020

 

CREDIT RESOURCE SOLUTIONS LIMITED

46 PRESCOTT STREET

HALIFAX

WEST YORKSHIRE

HX1 2QW

Company No. 04690879

Please note: I give advice, in good faith, based on my reading and experience. Please satisfy yourself, that any advice given is accurate in content before acting upon it.

A to Z index

http://www.consumeractiongroup.co.uk/forum/site-questions-suggestions/53182-cant-find-what-youre.html

 

...........................................................................

Link to post
Share on other sites

Credit Resource Solutions 08707355333 01422431020

 

CREDIT RESOURCE SOLUTIONS LIMITED

46 PRESCOTT STREET

HALIFAX

WEST YORKSHIRE

HX1 2QW

Company No. 04690879

 

Thank you, is there an example letter that I should write or should I just let rip? :-x

<a href="http://www.openrightsgroup.org/" alt="Support ORG" target='_blank'><img src="http://widgets.openrightsgroup.org/founding1000/i-founded/838215.png" alt="Support the Open Rights Group" border="0"></a>

Link to post
Share on other sites

You'll get more help in the debt collector's forum (I have flagged a moderator to have your thread moved), but the following should have the desired response:

 

- HARASSMENT WARNING -

WARNING; PROTECTION FROM HARASSMENT ACT 1997;

WARNING; COMMUNICATIONS ACT 2003. s127.

 

Telephone Number: {Your Telephone Number}

Re: Harassment by telephone

 

Dear Sir/Madam.

 

I am writing in relation to telephone calls that I have received from your organisation, which I deem to be personally harassing. I have verbally requested that these calls stop, but I am still receiving call. I now require the telephone number listed above to be completely removed from your systems.

 

I am in the view that your continued telephone calls put you in breach of the Protection of Harassment Act 1997.

 

This is a private telephone line, operated on a contract with the intention of receiving and making personal phone calls, I have not authorised any other member of my family to receive calls from your organisation using this PRIVATE TELEPHONE LINE.

 

By using this telephone number without my permission you are interferring with my ability to use my own private property for the duration of any call.

 

It is my right to require that this telephone line, which is licenced solely to myself, is kept clear for my own personal calls.

 

It is consquently my view that you are commiting the tort of interference with contract insofar as for the duration of each call you make to me without my permission, you are interfering with my contractual right to receive and make personal calls on my private telephone line.

 

Continued interference with my contractual rights in this manner may result in legal action.

 

If you continue to harass me by telephone, you will also be in breach of the Communications Act (2003) s.127 and I will report you to the Office of Communications, Trading Standards and the Office of Fair Trading, meaning that you may be liable for a substantial fine.

 

Be advised that all telephone calls from your company will be recorded.

 

 

Yours faithfully,

Carpe Jugulum

Link to post
Share on other sites

Thread moved.This is quite disturbing and you shouldnt put up with it.I will retitle your thread also.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

How much money are you talking about?

Please note: I give advice, in good faith, based on my reading and experience. Please satisfy yourself, that any advice given is accurate in content before acting upon it.

A to Z index

http://www.consumeractiongroup.co.uk/forum/site-questions-suggestions/53182-cant-find-what-youre.html

 

...........................................................................

Link to post
Share on other sites

Thank you for moving this to the appropriate forum :)

 

Depending on if it's paypal (£440) or NCO (£624) - I have no idea how much CRS will demand!

<a href="http://www.openrightsgroup.org/" alt="Support ORG" target='_blank'><img src="http://widgets.openrightsgroup.org/founding1000/i-founded/838215.png" alt="Support the Open Rights Group" border="0"></a>

Link to post
Share on other sites

Your late mothers 2nd husband can do without the hassle, Credit Resource Solutions Ltd, are listed as call centre activities, I would be tempted to give them a call in this instance. Try not to give them too much information, but I think you need to find out who is chasing you.

Please note: I give advice, in good faith, based on my reading and experience. Please satisfy yourself, that any advice given is accurate in content before acting upon it.

A to Z index

http://www.consumeractiongroup.co.uk/forum/site-questions-suggestions/53182-cant-find-what-youre.html

 

...........................................................................

Link to post
Share on other sites

Here is a 'prove it' letter ..

 

Dear Sir/Madam

 

You have contacted me/us regarding the account with the above reference number, which you claim is owed by myself/ourselves.

 

I/we would point out that I/we have no knowledge of any such debt being owed to (insert company name).

 

I am/we are familiar with the Office of Fair Trading Debt Collection Guidance which states that it unfair to send demands for payment to an individual when it is uncertain that they are the debtor in question.

 

I/we would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable. In not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods.

 

Furthermore ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment.

 

I/we would ask that no further contact be made concerning the above account unless you can provide evidence as to my/our liability for the debt in question.

 

I/we await your written confirmation that this matter is now closed. Otherwise I will have no option but to make a complaint to the trading standards department and consider informing the OFT of your actions.

 

I/we look forward to your reply.

 

Yours faithfully

 

After that , perhaps a statute barred letter . I believe a statute barred letter should always be sent in the unlikely event that they can prove the debt is yours . It isn't really a case of wether it really is or not statute barred , but wether they can prove it isn't . If they pass the prove it and SB letter test .. then it is onto the usual cca request etc . Do not send them ( SB /prove it) out at the same time , it is all about procrastinations and finding out what they know (before you commit yourself to fighting them , or to see if they are worth fighting ) .. and drawing them into making mistakes you can make complaints about at a later stage . A constant barrage of complaints is a good terror tactic to use on unsuspecting rearguard office staff , they want you to deal with their telephone monkeys . Instead you are plaguing them , and they don't like it .

Edited by Percival Wigglesbottom
Link to post
Share on other sites

It's a phenomenally BAD idea to phone ANY dca unless you are extremely confident on the phone.

 

It is VERY easy to be bullied, brow-beaten, intimidated or LIED to.

 

If you are not 100% in control all the way throught the conversation, it can leave you feeling rotten for hours, and I, personally, don't recommend it.

  • Haha 1

Carpe Jugulum

Link to post
Share on other sites

It's a phenomenally BAD idea to phone ANY dca unless you are extremely confident on the phone.

 

It is VERY easy to be bullied, brow-beaten, intimidated or LIED to.

 

If you are not 100% in control all the way throught the conversation, it can leave you feeling rotten for hours, and I, personally, don't recommend it.

 

Sorry, it is not a phenomenally BAD idea in this instance. The OP's elderly relative is being harassed by a call centre on a fishing trip.

Please note: I give advice, in good faith, based on my reading and experience. Please satisfy yourself, that any advice given is accurate in content before acting upon it.

A to Z index

http://www.consumeractiongroup.co.uk/forum/site-questions-suggestions/53182-cant-find-what-youre.html

 

...........................................................................

Link to post
Share on other sites

I think bigeggs point was that there are better ways to do it-and keeping things in writing is the best way.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

I think bigeggs point was that there are better ways to do it-and keeping things in writing is the best way.

 

I agree, but using what home address? He could use his step fathers, but that would invite problems for his stepfather, or he could use his own, that would give them the information that they seek. I believe he needs to find out who is chasing first.

Please note: I give advice, in good faith, based on my reading and experience. Please satisfy yourself, that any advice given is accurate in content before acting upon it.

A to Z index

http://www.consumeractiongroup.co.uk/forum/site-questions-suggestions/53182-cant-find-what-youre.html

 

...........................................................................

Link to post
Share on other sites

Yes I see your point.

They are breaching OFT guidelines if they fail to make it known what the debt is for and the nature of their interests.....and also of course who they are.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

And yet they are breaching Data Protection if they do... (To the step-father, that is).

 

I, personally, would treat these calls the same as any other "nuisance" call - report to BT & police -

Don't get involved in any sort of dialogue unless they get your correct address. (but don't give them it!)

Carpe Jugulum

Link to post
Share on other sites

First off, I have to thank all of you for the advice - it's fantatic that someone can come here and get this much help!

 

And yet they are breaching Data Protection if they do... (To the step-father, that is).

 

I, personally, would treat these calls the same as any other "nuisance" call - report to BT & police -

Don't get involved in any sort of dialogue unless they get your correct address. (but don't give them it!)

 

 

I would like to follow this initially, how do I start this course of action? Is there a procedure?

<a href="http://www.openrightsgroup.org/" alt="Support ORG" target='_blank'><img src="http://widgets.openrightsgroup.org/founding1000/i-founded/838215.png" alt="Support the Open Rights Group" border="0"></a>

Link to post
Share on other sites

  • 1 month later...
First off, I have to thank all of you for the advice - it's fantatic that someone can come here and get this much help!

 

 

 

 

I would like to follow this initially, how do I start this course of action? Is there a procedure?

 

Sorry for delay in response, life has got away from me recently...

Give BT a ring on 150 from a BT landline, tell them you're getting nuisance calls.

Then phone your local plod (there's an 0845 number for "non-emergency" problems) and tell them the same.

 

Someone on here (cheekiness towards DCA thread, I think) recommends answering the phone with:

 

"Good Morning, BT telephone harassment investigation department, please give me your full name, which company you work for, and your company address".

 

They usually hang up after the word"department" and you never hear from them again (allegedly).

Carpe Jugulum

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...