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Lloyds TSB - Have they set a precedent? **WON**


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Well - you could knock me down with a feather!!!!!!

 

I call today to see what is going on with it all and I get through to the nicest man who was extremely helpful (he'd only been working their 3 weeks so that might explain it!!) and I explain to him what I want - basically payment of at least 17 months premium dorect to myself.

 

Without anything further he says "give me a couple of minutes to speak with the refund team as they have the discretion to change the payment direct to you rather than the account"

 

So after listening to the proclaimers for a little while he comes back and says

 

"Give me your account number and sort code the FULL refund + interest is going to be put straight into your bank account!!"

 

"we are also crediting a further £200 as an apology if you chose to accept this offer"

 

Now why couldn't I have got him in the first place??

 

I think I even told him I loved him :)

 

So happy going on holiday in 14 days so now I have spending money.

 

Thank you very much Richard at Lloyds TSB and thank you to all that offered some advice

 

Cag will be getting a little donation from this :D

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Nice one andie, :D

 

when you are happy the money is in your account post it up and if you wish I will add a won to your thread title and you bang it in the PPI successes in the stickies;-)

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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Hi Andie:)

 

Have just read your update and wanted to say well done!!!

 

Just goes to show that even with Lloyds persistance does eventually pay off!

 

Regards,

 

Landy x

LTSB PPI on various loans (current/settled) - Refunded inc 8%

 

MBNA 1 Charges - Refunded inc CI

 

MBNA 1 PPI - Refunded

 

MBNA 2 Charges - Refunded inc 8%

 

MBNA 2 PPI - Refunded

 

MBNA 2 Accident Ins - Refunded

 

Swift Advances (settled) Mortgage Charges -Partially refunded

 

Swift Advances (settled) Mortgage PPI - Refunded inc CI & 8%

 

Sainsburys (settled) Loan PPI - Refunded inc CI +8%

 

Sainsburys (closed) Card Charges - Refunded inc CI + 8%

 

M&S Money (closed) Card Charges - Refunded inc CI

 

M&S Money (closed) Card PPI - Refunded inc 8%

 

Direct Line (settled) Loan PPI - Refunded inc CI + 8%

 

Debenhams Card (closed) PPI - Refunded inc 8%

 

Swift Mortgage Charges -Refunded

 

Hitachi Finance (closed) Charges - Refunded

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Thanks Landy - I honestly think it was luck of the draw I got an operator that seemed to genuinely want to help - I truely hope he stays like that and not like all the other idiots I spoke with there :)

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  • 2 weeks later...

Well done :D

 

I am going to try and stick a big **WON** on your thread title ;)

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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Welcome bang it in the PPI successes in the stickies. It helps to keep up morale:D

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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Excellent news. Well done. :D

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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 4 months later...

they don't have an email address, at least none that I've ever found, so I got around it by emailing their CEO directly ([email protected]), who kindly and quietly (e.g. no direct response from him) forwarded it onto the customer services team.

 

I pointed out that I was only doing this because I did not believe their telephone service had adequately dealt with my issue in a previous conversation, and wishes to ensure my complaint was dealt with promptly during the postal strikes.

Edited by andychurchill
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Andy, thumbs up for providing the email addy :-D

I have never ever seen a company react so quick!

 

I sent off email around 11.30 pm Tuesday 1st December, a reply comes courtesy of snail mail not 5 minutes ago!

Basically, the lady has been under a lot of stress lately.

I do not want to go into too much detail, snoopers :p

But suffice to say she asked for some space shall we say ?

 

Her Lloyds card is not in arrears, she thought that by getting in touch with them weeks before the minimum payment was due to inform them that we would have a struggle paying that they would be " sympathetic "

I do not feel that the person she spoke with knew the meaning of the word.

 

Basically, she was told that they could do nothing because the payment was not due for x days, and that only after she had not paid they would help, adding £12 thankyou :rolleyes: oh, and they said they could take the minimum payment from our current ( overdrawn ) account.

 

back to good old mr daniels, they are investigating, will reply within 28 days blah blah blah...

Thanks again Andy, well worth a thumbs up :-D

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