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    • Hi all, I purchased a car in January from Big Motoring World Leeds. At the time of sale I was shown a tab on the salespersons computer marked 'service history' and I was able to take comfort knowing that the car had been serviced on 3 occasions as the date, mileage and company was there on screen. Being a 3 and a bit year old car that, in my mind, constituted full service history 🤷‍♂️ Anyway, collected the car a week later. Once home I settled down to through the book pack etc. Opened the service history booklet and it was completely blank. In addition there were no invoices detailing that any services had been done. I duly contacted BMW and asked them to supply me with proof of service history. They responded saying that on their 'vehicle documentation checklist' I had ticked and then signed to the fact that I had seen the service history and that I was happy with it. I dug out this checklist and what it actually states is 'seen service history online' which I had in the showroom. BMW seem to think that this satisfies their responsibility in providing service history. The reality is that I don't have any proof that the vehicle has ever been serviced! For my own peace of mind I ended up paying for a service that satisfied the manufacturers maintenance schedule to the tune of £330. I even complained to the finance company that the vehicle contravenes the Sale of Goods act 2015 as l, in effect, ot is not as described. Amazingly they weren't interested and instead I just got an email stating that it's not illegal to sell a vehicle without service history and that servicing costs were part and parcel of vehicle ownership. I've since complained to the ombudsman and am awaiting to see if they can help. I have no issue with the car but the treatment and customer service has been the worst I've ever experienced. I don't really know what to do next as I really do feel aggrieved that I've had to pay to service a car that should have already been serviced. Can anyone point me in the right direction please? 🙏
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Received a letter, our address but someone else's name


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We've just received a letter from what is apparently Debt Managers Ltd (I Googled the PO Box address and it brought me here, and to this thread)

 

Now, it's got someone else's name on, but our house address. It's addressed to the chap across the road from us (admittedly he's a bit.. weird, he's also just been sentenced for stalking a woman).

 

I'm curious about two things:

a) Am I legally allowed to open this letter if it has my address on?

b) How can I ensure that we don't have bailiffs knocking on our door anytime soon?

 

Thanks in advance

Dan

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Having had this kind of thing at my address, (rightly or wrongly) I have opened the letter, telephoned company concerned and pointed out that the named person does not live at the address and to the best of my knowledge never has. The company assure me that they will amend their records and so far that is the last that I hear from them.

Hope this helps

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No is the answer

 

You are not permitted to open mail which you know is not your, i do believe it is actually illegal to do so under the post office act or something along those lines i believe

 

your best course of action is to contact the company at the return address and inform them they have sent mailings to you and you do not have any dealings with the company and respectfully request the address all further correspondance to the correct address

 

thats what i would do

 

Regards

paul

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To Whom It May Concern,

 

I note that i have received a letter from your company, which was addressed to my address which is xxxxxxxxxxxxxxxxxxxxxx

 

however i note that the person named on your letter is Mr xxxxxxxxxxxx

 

i must point out that this person does not nor ever has lived at this address. i have no dealings with your company and therefore respectfully request that you remove this address from your files as it is incorrect

 

should you ignore this and continute to send letters to this address for Mr XXXXXXXXX i will report you to the ICO for potential breaches of the DPA 1998

 

Please confirm in writing to me that you have amended your records accordingly

 

 

Regards

 

 

i would send them something along the lines of that , after all you need to make sure that your address is removed and the correct address is used from now on

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I had something along these lines a while ago

Got a letter sent to my address, correct surname and initial, but the forename was incorrect ie Edwin instead of Edward (not my name)

 

It was off a DCA and was fairly threatening, when I phoned (I know, I know) to clarify and correct, I was advised that it was an admin error and that I shouldn't have opened the letter in anyway.

 

A week later I received the same exact letter but with my correct details.

 

I wish I wish I wish, I hadn't phoned them and simply let them compound their own error.

 

Anyhow, I checked, it is a criminal offence

 

quote

"as confirmed in the Regulation of Investigatory Powers Act 2000.

 

It is an offence to open, destroy, hide or delay any post that is addressed to someone else.

Post cannot be opened if it is to the addressee's detriment and without reasonable excuse.

Reasonable excuse is not defined by the Act.

 

An example of a potential conflict is if a landlord opens a previous tenant's post in order to trace them.

Post cannot be opened if someone knows or reasonably suspects the post has been incorrectly delivered.

 

It is also an offence to divert someone's post in order to intentionally delay them from receiving it. An example of this could be where a person re-posts documents or cheques to delay the addressee from acting upon them."

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I had something along these lines a while ago

Got a letter sent to my address, correct surname and initial, but the forename was incorrect ie Edwin instead of Edward (not my name)

 

It was off a DCA and was fairly threatening, when I phoned (I know, I know) to clarify and correct, I was advised that it was an admin error and that I shouldn't have opened the letter in anyway.

 

A week later I received the same exact letter but with my correct details.

 

I wish I wish I wish, I hadn't phoned them and simply let them compound their own error.

What happened?

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What happened?

 

I ended up with a CCJ, they got me before I knew what I was doing, or that I had any form of defence. The advice I was given at the time didn't even consider illegal charges, or whether the DCA even had title to the debt. Needless to say I know a little better and ask the right questions

 

They were trying to eventually get a charge on my property, but the judge wouldn't go for that and they now get a monthly amount which was what I offered them in the first place. I take it as a (very) small victory

 

It will take them about 40 years to recover the debt, assuming that I don't default (which I wont)

 

I intend to claim against MBNA for charges applied and see what happens from there

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I suppose the circumstances here would be different, as no member of this household is in debt with anyone or anything.

 

Realistically, if I open this letter what will the consequences be? I'm still quite tempted.

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  • 5 years later...

From the Postal serve act 2000

 

84 Interfering with the mail: general.

 

 

(1)A person commits an offence if, without reasonable excuse, he—

 

(a)intentionally delays or opens a postal packet in the course of its transmission by post, or

 

(b)intentionally opens a mail-bag.

 

(2)Subsections (2) to (5) of section 83 apply to subsection (1) above as they apply to subsection (1) of that section.

 

(3)A person commits an offence if, intending to act to a person’s detriment and without reasonable excuse, he opens a postal packet which he knows or reasonably suspects has been incorrectly delivered to him.

 

(4)Subsections (2) and (3) of section 83 (so far as they relate to the opening of postal packets) apply to subsection (3) above as they apply to subsection (1) of that section.

 

(5)A person who commits an offence under subsection (1) or (3) shall be liable on summary conviction to a fine not exceeding level 5 on the standard scale or to imprisonment for a term not exceeding six months or to both.

 

 

 

Mail can NOT be opened and must be forwarded on ASAP as holding on to mail that does not belong to you in an offence.

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From the Postal serve act 2000

 

84 Interfering with the mail: general.

 

 

(1)A person commits an offence if, without reasonable excuse, he—

 

(a)intentionally delays or opens a postal packet in the course of its transmission by post, or

 

(b)intentionally opens a mail-bag.

 

(2)Subsections (2) to (5) of section 83 apply to subsection (1) above as they apply to subsection (1) of that section.

 

(3)A person commits an offence if, intending to act to a persons detriment and without reasonable excuse, he opens a postal packet which he knows or reasonably suspects has been incorrectly delivered to him.

 

(4)Subsections (2) and (3) of section 83 (so far as they relate to the opening of postal packets) apply to subsection (3) above as they apply to subsection (1) of that section.

 

(5)A person who commits an offence under subsection (1) or (3) shall be liable on summary conviction to a fine not exceeding level 5 on the standard scale or to imprisonment for a term not exceeding six months or to both.

 

 

 

Mail can NOT be opened and must be forwarded on ASAP as holding on to mail that does not belong to you in an offence.

 

Don't know why an old thread has been opened. Mail can be opened, provided there is good reason to do so and there is no intention to do anything that is detrimental to the addressee. The law which has been quoted makes it quite clear, that it is about what is done with the mail when opened, not about the actual opening of the mail.

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I had a letter delivered yesterday, now I live alone in a one bedroom flat, no need for any other mail but mine to come here, so I never check before opening, I just open the mail........this letter was to my address but someone elses name, I had opened it in innocence...I have advised the sender and am quite furious really that there error has put me in the position of doing something I shouldn't have done. It was a warning about a complaint, I am guessing the person it was meant for is registered as a cab driver as it mentions the license and its from the local council.

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well yes my intention was innocent so I guess I am ok there then, and have advised sender of the error and my annoyance at it, its gone back in post returned to sender.

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well yes my intention was innocent so I guess I am ok there then, and have advised sender of the error and my annoyance at it, its gone back in post returned to sender.

 

No issue then. I can remember an instance where I had a letter with my address but for someone else. I opened it and it was a good thing I did, as it was quite important, as there was a deadline for this person to meet for some issue. I phoned the company who had sent the letter and they dealt with it, so that it went to the correct address.

 

It is only a problem opening someone elses mail, if you did something to the detriment of the addressee.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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